Ashish Bagai

• Collaborating with HR and internal stakeholders using Jira to drive process improvement initiatives.
• Utilizing Excel and Power BI for monthly data analysis, enabling informed decision-making and operational enhancements.
• Leading sessions with 200+ community support staff leaders, ensuring clear operational insights for tailored service enhancements.
• Implemented resource allocation strategies leading to 15% reduction in operational costs and 20% increase in overall efficiency.

• Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
• Coordinated operations with other emergency service groups.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Managed vendor relations and internal communication, optimizing staff collaboration. Achieved 25% lower OT costs, 10% reduced vendor usage, and enhanced health and safety compliance for improved operations.

Validated CRM tools for customer account and contract management, created dynamic Power BI dashboards for sales insights, handled daily reports, and spearheaded vendor-to-product team liaison for RFP processes.

Engaged with clients to comprehend needs and optimize processes. Oversaw diverse data sources using ETL tools, implemented PySpark metadata framework for integration, processing, and loading into Hive, S3, and Redshift. Developed SOPs and technical documents for streamlined data management.

Collaborated with clients for digital transformation needs, overseeing workflows and performance via Jira and Confluence. Developed REST APIs, conducted testing across SDLC phases, and coordinated project teams to maintain technical documents and coding standards.