Ashish Bhattarai
Barista/Chef
Granville,New South Wales
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
A personable barista enjoys engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently delivers exemplary customer service. Positive attitude coupled with the ability to remain calm and composed in busy work settings.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Barista
Profiterole Patiseries
Penrith, NSW
2023.07 - Current
- Prepared or served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Maintained a clean and organised workspace, enabling coworkers to locate resources and products.
- Performed minor maintenance and repairs on espresso machine equipment and handled troubleshooting tasks to keep coffee machines operational.
- Brewed approximately 100 batches of coffee per day, keeping a watchful eye on levels to avoid empty machines during peak hours.
- Maintained the highest standards of conduct and service to support the company's reputation.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Received and accurately processed customer payments.
- Educated customers on beverage menu items and provided samples of daily brews.
- Cleaned equipment, disposing of waste, closed registers and carried out other closing duties.
- Listened to customer desires and needs to recommend optimal products.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Prepared more than 150 drinks per shift with high accuracy and consistently strong customer satisfaction.
- Monitored cafe for seating availability, safety and well-being of guests.
- Ordered, received and stocked supplies and retail products.
- Weighed, ground and packed coffee per customer orders.
- Resolved customer disputes with tact and professionalism.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Fresh Convenience Team Member
Woolworths Supermarket
St clair, NSW
12.2020 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritised helping customers over completing other routine tasks in the store.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labelled items, and arranged according to size or colour.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Peachtree Hotel
Marlow Hotel Group
Penrith, NSW
10.2020 - Current
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm the freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Planned menus for different events, seasons and customer requests.
- Identified inefficiencies leading to improved productivity.
Shift Supervisor
Dominos Pizza
Zetland, NSW
10.2019 - 07.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Delivered successful training to more than 20 employees during tenure, educating them on successful work processes and productivity strategies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
Barista
Nexion Cafe
Zetland, NSW
03.2021 - 01.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted additional items with beverages, increasing store sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Packaged bagels, muffins and other food items for customer purchase.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Responsible Service Of Alcohol
Coffee School
Haymarket, NSWBarista Traning - Hospitality
Stepup Hospitality Butwal
Butwal, Western Development RegionDiploma of Hospitality -
Western Sydney College
Harris Park 2022.01 - 2023.08
Cert IV - Commercial Cookery
Western Sydney COllege
Harris Park 03.2021 - 12.2021
Skills
- Customer service
- In-store support
- Credit card payment processing
- Coffee expertise
- Up-selling
- Espresso machine operation
- Tea expertise
- Safe food handling practices
- Multitasking
- Time management
- Conflict resolution
- Speedy and efficient
- Team player
- Active listener
- 35 WPM typing speed
- Hotel and hospitality knowledge
References
Tara Pandey
Registered Nurse Westmead Hospital Corner
Hawkesbury Road and Darcy Road, Westmead New South Wales 2145
Ph. 0433565320
Aditi Pandey
Assistance In Nursing - Southern Cross Care, Penrith
Ph: 0404286756
Interests
Drinking coffee,Reading books, Listening Music, Dancing, Outing, and playing games especially basketball and football
Timeline
Barista
Profiterole Patiseries
2023.07 - Current
Diploma of Hospitality -
Western Sydney College
2022.01 - 2023.08
Barista
Nexion Cafe
03.2021 - 01.2022
Cert IV - Commercial Cookery
Western Sydney COllege
03.2021 - 12.2021
Fresh Convenience Team Member
Woolworths Supermarket
12.2020 - Current
Peachtree Hotel
Marlow Hotel Group
10.2020 - Current
Shift Supervisor
Dominos Pizza
10.2019 - 07.2023
Responsible Service Of Alcohol
Coffee School
Barista Traning - Hospitality
Stepup Hospitality Butwal
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