Ashish Bisht
Melbourne
Summary
Dedicated and customer-focused IT professional with hands-on experience in IT Help Desk support, technical troubleshooting, and customer service. Strong background in resolving technical issues through remote desktop tools, Active Directory, and IT ticketing systems. Passionate about delivering excellent end-user support and building a positive technology experience for all users. Skilled in diagnosing hardware/software faults, managing user accounts, and handling customer queries both over the phone and face-to-face. Proven ability to balance multiple responsibilities, work independently, and communicate effectively across technical and non-technical teams. Looking to bring my customer-centric approach and technical problem-solving skills into a dynamic Help Desk or IT Support environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Gelato Messina
11.2019 - Current
- Assisted customers with account-related technical issues (e.g., password resets, software issues)
- Handled customer queries professionally both in-store and over the phone
- Prepared weekly performance and sales reports
- Collaborated with team to maintain smooth operations and high customer satisfaction
Security Officer
The Security Hub
03.2019 - 07.2021
- Delivered professional customer-facing services in high-pressure environments
- Monitored security systems and responded to emergency incidents
- Communicated effectively with staff and visitors, ensuring safety and compliance
IT Hardware Technician (Intern)
Compass Education
03.2021 - 06.2021
- Delivered frontline technical support for staff via phone, email, and in person
- Managed user accounts and access permissions using Active Directory
- Logged and tracked incidents using ServiceNow, ensuring timely resolution
- Assisted with hardware installations and troubleshooting desktop, network, and printer issues
- Provided updates to users on incident progress, ensuring high satisfaction
IT Service Desk Technician
AIIMS
05.2015 - 04.2016
- Provided L1 and L2 technical support for over 500 staff across departments
- Logged incidents via email and phone, followed up through resolution
- Delivered in-house training and support on MS Office 365 and Windows Server
- Troubleshot hardware/software issues and coordinated with external vendors
Education
Bachelor of Information Technology - Network Security
Melbourne Polytechnic
10.2019
Professional Year Program - undefined
Performance Education
05.2021
Skills
- Help Desk & Desktop Support (Level 1 & 2)
- Customer Service & Communication
- Active Directory & User Account Management
- Ticketing Systems (ServiceNow)
- Remote Desktop Assistance
- Troubleshooting (PCs, Printers, Network Access)
- Windows OS, MS Office 365, Azure
- IT Asset Installation & Maintenance
Timeline
IT Hardware Technician (Intern)
Compass Education
03.2021 - 06.2021
Customer Service Representative
Gelato Messina
11.2019 - Current
Security Officer
The Security Hub
03.2019 - 07.2021
IT Service Desk Technician
AIIMS
05.2015 - 04.2016
Professional Year Program - undefined
Performance Education
Bachelor of Information Technology - Network Security
Melbourne Polytechnic
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