Ashish Chaudhari
Wagga Wagga,NSW
Summary
Versatile and motivated IT professional with experience in system engineering, technical support, and front-end development. Skilled in managing servers, supporting users, and building clean, responsive web apps using React/JavaScript (ES6). Known for quick problem-solving, effective team collaboration, and a commitment to innovative solutions. Comfortable working with both back-end systems and front-end code, with a focus on reliability, performance, and user experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Mentice InfoTech
Ahmedabad, India
03.2021 - 07.2023
- Managed and monitored Windows/Linux systems, ensuring 80% uptime and optimal performance
- Created internal tools to assist in issue tracking, ticketing, and system status reporting. Assisted in the development and maintenance of a React + Node.js-based internal support tool for issue tracking to 65+ users, resolving software, network, and hardware issues
- Supported software rollouts and routine system maintenance for desktop and remote environments
- Configured and maintained group policies and user profiles using Active Directory and Windows Server tools to numbers user, resolving software, network, and hardware issues
IT Support Analyst
Kroop AI
Delhi, India
01.2020 - 03.2021
- Delivered day-to-day technical support across departments, including installation, configuration, And troubleshooting
- Documented technical issues And created knowledge base articles to reduce ticket volume
- Collaborated with developers on a small tool using Node.js And Express to manage internal hardware asset logs technical support across departments, including installation, configuration, and troubleshooting
- Assisted with Active Directory administration And helped automate routine IT tasks using batch scripts technical support across departments, including installation, configuration, and troubleshooting
IT Support Trainee
TCS – Tata Consultancy Services
Ahmedabad, India
05.2018 - 01.2020
- Assisted in maintaining IT systems and performing routine diagnostics and hardware checks.
- Participated in a training project where a ticketing system prototype was built using React for UI and Node.js for backend logic IT systems and performing routine diagnostics and hardware checks
- Supported server and network configuration tasks under supervision of senior engineers. Helped resolve common desktop issues and improved overall IT response time
Education
Masters in Information Technology -
Asia Pacific International College
Melbourne, VIC01.2025
Bachelors in Computer Engineering -
Brila Vishwakarma Mahavidyalaya (BVM) University
Anand, India01.2019
Skills
- Support & Systems: Windows Server, Linux, VPN, Active Directory, DNS, DHCP, Endpoint Security, Ticketing Systems
- Frontend & Backend: ReactJS, Redux, JavaScript (ES6), Nodejs, ExpressJS, REST APIs, Python/Django
- Tools & Platforms: Postman, VS Code, JIRA, Service Desk Platforms, Remote Support Tools
- Cloud & DevOps: Git, CI/CD (GitHub Actions), AWS (EC2, S3), MongoDB, MySQL
Certification
- Google Data Analytics Professional Certificate - May'25
- JavaScript (ES6) Certification
- React/Redux & Node.js Certification – Coursera
- Google IT Support Professional Certificate – June'25
Accomplishments
- Achieved 135th All India rank in the prestigious TCS CodeVita 2018 coding competition among thousands of participants.
- Recognized as Champion of Interclass Cricket Tournament at Birla Vishwakarma University, demonstrating leadership and teamwork.
- Volunteered as a coding mentor for beginner students, helping peers improve their programming skills and confidence.
Timeline
IT Support Specialist
Mentice InfoTech
03.2021 - 07.2023
IT Support Analyst
Kroop AI
01.2020 - 03.2021
IT Support Trainee
TCS – Tata Consultancy Services
05.2018 - 01.2020
Masters in Information Technology -
Asia Pacific International College
Bachelors in Computer Engineering -
Brila Vishwakarma Mahavidyalaya (BVM) University