Ashish Chaudhari
Wagga Wagga,NSW
Summary
Versatile and motivated IT professional with experience in system engineering, technical support, and front-end development. Skilled in managing servers, supporting users, and building clean, responsive web apps using React/JavaScript (ES6). Known for quick problem-solving, effective team collaboration, and a commitment to innovative solutions. Comfortable working with both back-end systems and front-end code, with a focus on reliability, performance, and user experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Mentice InfoTech
03.2021 - 07.2023
- Managed and monitored Windows/Linux systems, ensuring 80% uptime and optimal performance
- Created internal tools to assist in issue tracking, ticketing, and system status reporting. Assisted in the development and maintenance of a React + Node.js-based internal support tool for issue tracking to 65+ users, resolving software, network, and hardware issues
- Supported software rollouts and routine system maintenance for desktop and remote environments
- Configured and maintained group policies and user profiles using Active Directory and Windows Server tools to numbers user, resolving software, network, and hardware issues
IT Support Analyst
Kroop AI
01.2020 - 03.2021
- Delivered day-to-day technical support across departments, including installation, configuration, And troubleshooting
- Documented technical issues And created knowledge base articles to reduce ticket volume
- Collaborated with developers on a small tool using Node.js And Express to manage internal hardware asset logs technical support across departments, including installation, configuration, and troubleshooting
- Assisted with Active Directory administration And helped automate routine IT tasks using batch scripts technical support across departments, including installation, configuration, and troubleshooting
IT Support Trainee
TCS – Tata Consultancy Services
05.2018 - 01.2020
- Assisted in maintaining IT systems and performing routine diagnostics and hardware checks.
- Participated in a training project where a ticketing system prototype was built using React for UI and Node.js for backend logic IT systems and performing routine diagnostics and hardware checks
- Supported server and network configuration tasks under supervision of senior engineers. Helped resolve common desktop issues and improved overall IT response time
Education
Masters in Information Technology -
Asia Pacific International College
Melbourne, VIC01.2025
Bachelors in Computer Engineering -
Brila Vishwakarma Mahavidyalaya (BVM) University
Anand, India01.2019
Skills
- Support & Systems: Windows Server, Linux, VPN, Active Directory, DNS, DHCP, Endpoint Security, Ticketing Systems
- Frontend & Backend: ReactJS, Redux, JavaScript (ES6), Nodejs, ExpressJS, REST APIs, Python/Django
- Tools & Platforms: Postman, VS Code, JIRA, Service Desk Platforms, Remote Support Tools
- Cloud & DevOps: Git, CI/CD (GitHub Actions), AWS (EC2, S3), MongoDB, MySQL
Certification
- Google Data Analytics Professional Certificate - May'25
- JavaScript (ES6) Certification
- React/Redux & Node.js Certification – Coursera
- Google IT Support Professional Certificate – June'25
Accomplishments
- Achieved 135th All India rank in the prestigious TCS CodeVita 2018 coding competition among thousands of participants.
- Recognized as Champion of Interclass Cricket Tournament at Birla Vishwakarma University, demonstrating leadership and teamwork.
- Volunteered as a coding mentor for beginner students, helping peers improve their programming skills and confidence.
Timeline
IT Support Specialist
Mentice InfoTech
03.2021 - 07.2023
IT Support Analyst
Kroop AI
01.2020 - 03.2021
IT Support Trainee
TCS – Tata Consultancy Services
05.2018 - 01.2020
Masters in Information Technology -
Asia Pacific International College
Bachelors in Computer Engineering -
Brila Vishwakarma Mahavidyalaya (BVM) University
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