Ashish Francis
Perth,Western Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Uber Partner
Uber
03.2022 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
Store Manager
Magic Car Wash And Detail Shop
04.2021 - 03.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Manager of Operations
Amma Hotels
02.2013 - 02.2019
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Hotel Administrator
Hotel Du Lac
02.2008 - 12.2009
- Improved guest satisfaction by streamlining check-in and check-out processes.
- Increased hotel revenue with effective upselling and cross-selling techniques.
- Managed daily operations for a seamless guest experience, including staff scheduling and room allocation.
- Ensured high-quality service standards by training and mentoring hotel staff members.
- Maintained a safe environment with regular inspections of property facilities and equipment.
Front Office Executive
Le Meridien Hotel
06.2010 - 09.2012
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
Education
Bachelor In Hospitality And Entrepreneurship - Hospitality
Swiss Institute For Higher Management
Vevey, Switzerland 12.2010
Advanced Diploma - Hospitality
Hotel And Tourism Institute
Mont Pelerin, Switzerland 09.2008
Skills
- Situational Awareness
- Flexibility
- Punctuality
- Vehicle Maintenance
- Multitasking
- Adaptability
- Active listening
- Organizational skills
- Decision-making
- Time management
- Problem-solving
- Customer service orientation
- Attention to detail
- Professionalism
- Positive attitude
- Customer Engagement
- Customer Service
- Dependable and Trustworthy
- Customer Relationships
- Inventory Management
- Security Monitoring
- Safety-Focused
- Customer Support
Timeline
Uber Partner
Uber
03.2022 - Current
Store Manager
Magic Car Wash And Detail Shop
04.2021 - 03.2022
Manager of Operations
Amma Hotels
02.2013 - 02.2019
Front Office Executive
Le Meridien Hotel
06.2010 - 09.2012
Hotel Administrator
Hotel Du Lac
02.2008 - 12.2009
Bachelor In Hospitality And Entrepreneurship - Hospitality
Swiss Institute For Higher Management
Advanced Diploma - Hospitality
Hotel And Tourism Institute