Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Ashish Gautam

Ashish Gautam

Melbourne,VIC

Summary

Experienced and driven Customer Service Representative with a proven track record of exceeding goals and quality care for ultimate customer satisfaction. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Dedicated to identifying customer needs and delivering effective solutions to all problems. Organized, detail oriented time management skills combined with a superior knowledge of the customer service industry. Bringing forth several years of experience achieving success in retail industry. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Employment Consultant

APM
09.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice.
  • Collaborated with employers and centerlink to identify job openings, matching candidates with suitable opportunities for success.
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Conducted comprehensive assessments of client skills and experience, creating detailed career profiles for targeted job searches.
  • Delivered high-quality resume writing services, improving client competitiveness in the job market.
  • Provided expert guidance on interview preparation and techniques, boosting client confidence and performance during interviews.
  • Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
  • Maintained up-to-date knowledge of labor market trends to provide accurate information on potential growth industries or occupations in demand.
  • Recognized client employment barriers and devised strategies to resolve.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.


Assistant Manager

Amart Furniture
08.2022 - Current
  • Hired, trained, and developed employees for various positions throughout the store
  • Developed weekly schedules per payroll guidelines while accounting for employee and store needs
  • Created and administered semi-annual performance reviews to teams of employees
  • Educated and trained customers to troubleshoot devices or products when applicable to prevent unnecessary return visits
  • Implemented online marketing campaigns
  • Brought forth a self-motivated attitude
  • Effectively communicated with vendors and suppliers
  • Worked with Customer Service and Product Development departments to enhance overall customer experience
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
  • Remained informed and up to date on the current stock and offerings
  • Worked to provide optimal browsing and buying experiences for all visitors and customers.

Customer Banking Specialist

Commonwealth Bank
02.2019 - 06.2022
  • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work by meeting NPS and KPI
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Worked to ensure the confidentiality and privacy of clients
  • Effectively resolved client queries and complaints
  • Adhered to bank policies and facilitated safe and protected transactions
  • Utilized excellent multitasking and organizational skills
  • Opening and closing bank accounts for customers.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
  • Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
  • Utilized data-driven insights to optimize marketing efforts targeting specific customer segments for better results.
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.

Supervisor

Rydges
07.2018 - 08.2019
  • Developed ongoing training initiative to improve beverage knowledge of serving employees, including seminar program
  • Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage
  • Selected wine, beer and alcohol products based on customer feedback and local product availability
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to all related health and safety guidelines
  • Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions
  • Responded to customer complaints, addressing concerns and distress with amicable interactions
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
  • Stored food properly and maintained proper temperatures and conditions as needed.

Manager

Khems Cleaning
12.2014 - 08.2018
  • Worked well independently and leaded team to solve problems
  • Worked to build long-term relationships with company stakeholders
  • Exhibited strong managerial traits, and the ability to serve as an effective leader
  • Worked with the confidence and enthusiasm to overcome challenges and aim for excellence
  • Worked with a strong attention to detail and a keen eye for projects that need attention
  • Prepare quotation for clients, deal with all documents required
  • Recruit, interview and selection processes induct and train new staff.

Education

Masters In Professional Accounting -

Holmes Institute
Sydney, New South Wales
2019

Masters In Business Administration -

Southern Cross University
Sydney, New South Wales
12.2018

Bachelor In Hotel Management -

Tribhuvan University Kathmandu
02.2014

Skills

  • Leadership Skills
  • Communication Skills
  • Computer Skills
  • Documentation skills
  • Case Management
  • Sales closing
  • Product Upselling
  • Data Entry
  • Inbound/ Outbound phone calls
  • Customer Service Skills
  • Time Management Skills
  • Interpersonal Communication Skills

References

References available upon request

Certification

MYOB Certificate III

Real Estate Certificate Enrolled

Timeline

Employment Consultant

APM
09.2023 - Current

Assistant Manager

Amart Furniture
08.2022 - Current

Customer Banking Specialist

Commonwealth Bank
02.2019 - 06.2022

Supervisor

Rydges
07.2018 - 08.2019

Manager

Khems Cleaning
12.2014 - 08.2018

Masters In Professional Accounting -

Holmes Institute

Masters In Business Administration -

Southern Cross University

Bachelor In Hotel Management -

Tribhuvan University Kathmandu

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Ashish Gautam