Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Settlers Tavern
West Gosford Central Coast, Australia
10.2021 - Current
Oversee daily operations of a busy licensed hospitality venue
Supervise staff across restaurants, bar, and kitchen departments
Prepare and manage staff rosters ensuring compliance with labor requirements
Handle customer enquiries, feedback, and complaints professionally
Manage stock ordering, inventory control, stock takes, and supplier invoices
Conduct banking, cash handling, and weekly financial reporting
Participate in menu planning for food and bar cocktails.
Ensure compliance with RSA, RCG, food safety, and workplace policies
Maintain service standards to enhance customer satisfaction and business performance
Led team meetings to foster communication and address operational challenges.
Developed staff training programs to enhance efficiency and service quality.
Kitchen Hand / Hospitality Staff
The Settlers Tavern
West Gosford Central Coast, Australia
12.2019 - 10.2021
Maintained kitchen cleanliness and hygiene standards
Assisted chefs with food preparation and service support
Stored, labelled, and rotated food in accordance with food safety requirements
Checked quality and quantity of delivered supplies
Prepared and served beverages including coffee and tea
Supported smooth kitchen and front-of-house operations
A high-volume hospitality venue on the Central Coast.
Hotel Landmark
Pokhara, Nepal
11.2017 - 03.2018
Set up restaurant before service and handle reservations
Welcomed guests and provided table service
Took food and beverage orders accurately
Maintained cleanliness of dining and service areas
Education
Master of Business - Global Hotel Leadership
06.2021
Diploma of International Tourism and Hotel Management -
06.2020
Bachelor of Hotel Management -
01.2017
Skills
Strong leadership and team management
Excellent customer service and communication
Time management and multitasking
Staff training and supervision
Inventory and stock control
Problem-solving and decision-making
Knowledge of food safety and hygiene standards
Cash handling and Banking daily transactions
Certification
Responsible Service of Alcohol (RSA), Australia
Responsible Conduct of Gambling (RCG), Australia
Licensee Training certificate, Australia
Languages
English
Nepali
Timeline
Restaurant Manager
The Settlers Tavern
10.2021 - Current
Kitchen Hand / Hospitality Staff
The Settlers Tavern
12.2019 - 10.2021
Hotel Landmark
11.2017 - 03.2018
Diploma of International Tourism and Hotel Management -