ASHISH MADAN
12 Stafford Street,MANGO HILL
Summary
My name is Ash Madan; I am a former graduate of the Central Queensland University having gained my Masters degree in Information Technology. I am a friendly, reliable and very hard working individual of good character. I posses strong interpersonal and communication skills as well as being a self-starter and a good team player with a proven ability to prioritize and organize effectively. I also posses the ability to identify and solve challenges and hold a very good knowledge of Windows Outlook and Excel software. I also have a very good knowledge of incident logging in the workplace and can comfortably supervise other members of staff.
- Currently working as a Presentations/Cleaning Supervisor for Star Aviation Services At Brisbane Airport.
- I have 3 Years of experience working as a customer service attendant/Porter with Queensland Rail.
- I have 6 Months experience in IT as Technical support advisor with Apple.
- I have 1-year experience as a Café Managing, Directing, Ownership, and Payroll etc.
- I have 1-year experience as a customer service representative at Menzies Aviation, Brisbane Airport.
- I have 5 years experience as an Aviation Protection Officer/ Customer Service with ISS security at Brisbane Airport.
- I have 7 years experience as a Customer Service Officer/ security officer with Wilson security at Law Court Brisbane
Overview
18
18
years of professional experience
1
1
Certification
Work History
Presentations/Cleaning Supervisor
Star Aviation Services
11.2021 - Current
- Deliver Cabin Cleaning services on behalf of Star Aviation customers in accordance with the Airlines procedures
- Make a team culture of safety, customer service, and performance.
- coaching, mentoring, and supporting staff to enhance efficiency through upskilling
- Plan, schedule and direct the cleaning and provisioning activities
- Implement and review safe work practices, systems and processes
- Monitor, set, and train staff in cleaning quality standards
- Provide a high quality of presentation and cleaning of Air-Bus as required
Porter
QUEENSLAND RAIL
10.2017 - 10.2020
- Provide a high level of safety for both Queensland Rail customers and employees and that all relevant safety regulations and Queensland Rail's zero harm policy is adhered to
- Provide professional standard of customer service that in every aspect, meets or exceeds our customer's expectations and encourages our customers to regularly use Queensland Rail services with a focus of maintaining on time running
- Ensure the station is operated in an efficient and effective manner in accordance with regulations, policies and procedure
- Ensure the proper upkeep, maintenance, repair and servicing of station facilities and equipment for customer service presentation
- Able to self manage and work independently in a fast paced environment.
IT TECHNICAL SUPPORT ADVISOR
APPLE
03.2017 - 09.2017
- Professional Technical Troubleshooting with proven technical ability
- Supporting clients via phone/email and in person
- Providing excellent customer service
- Provide advice and support to end-users in their daily activity with problem solving and fault finding
- Maintain relationships with stakeholders
- Effective Time management including ability to multitask organised and prioritize
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Thrives on a team where expertise is shared and feedback is welcomed
- Vital knowledge of IOS, Microsoft windows operating system, PC and MacBook.
Owner and Manager
ESPRESSO STOP CAFE
10.2013 - 11.2014
- Providing high quality customer services
- Managing the Cafe
- Cash handling and Banking
- Staff Payroll
- Ordering and inventory
- Book keeping
- Providing high quality customer services.
Customer Service Representative
MENZIES AVIATION MALAYSIA AIRLINES
01.2012 - 10.2013
- Providing Excellent Customer Service
- Check in Passengers assisting them regarding their flight
- Training new employees
- Passengers Boarding
- Flight Dispatching
- Keep up to date knowledge of Airport regulations and IATA regulations
- Keep up to date knowledge of system user interface
- Adhere to Bank policy and procedures at all times By the Bank by way of an Authorisation to Provide Financial
- Enhance the prospect for customers to build their futures by identifying and capitalizing on opportunities to enhance.
Customer Service and Aviation protection Officer
ISS SECURITY
01.2008 - 01.2012
- Passenger and staff screening
- Baggage screening
- Air cargo screening
- Catering screening
- Airside inspections
- Corporate security protection
- Business continuity and emergency exercises.
Customer Service and Security officer
WILSON SECURITY
01.2006 - 01.2013
- Keeping up to date knowledge of commonwealth law courts
- Training new employees
- Assisting people with screening area
- Meeting and greeting customers
- Resolving their issues if any occurs
- Following Standard Operating Procedure
- Be Accountable and work with Integrity.
Education
Master of Information Technology -
Central Queensland University
01.2007
Bachelor of Computer Application -
Maharshi Dayanand University
01.2004
Skills
- Client relations specialist
- Effective communicator
- Focused on customer satisfaction
- Active listening skills
- Skilled multi-tasker
- Sharp problem solver
- Training and development
- Energetic work attitude
- Customer service expert
- Telecommunication skills
Certification
- Driver licence
- CPR Certificate
- First Aid Certificate
Timeline
Presentations/Cleaning Supervisor
Star Aviation Services
11.2021 - Current
Porter
QUEENSLAND RAIL
10.2017 - 10.2020
IT TECHNICAL SUPPORT ADVISOR
APPLE
03.2017 - 09.2017
Owner and Manager
ESPRESSO STOP CAFE
10.2013 - 11.2014
Customer Service Representative
MENZIES AVIATION MALAYSIA AIRLINES
01.2012 - 10.2013
Customer Service and Aviation protection Officer
ISS SECURITY
01.2008 - 01.2012
Customer Service and Security officer
WILSON SECURITY
01.2006 - 01.2013
Master of Information Technology -
Central Queensland University
Bachelor of Computer Application -
Maharshi Dayanand University
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