Ashish Nayak

• Led the technology assurance and governance function, ensuring alignment with regulatory, security, and operational objectives across V/Line’s cloud and IT infrastructure
• Established and governed the technology assurance framework, ensuring alignment with compliance requirements and business objectives
• Led a team managing cloud and infrastructure services, ensuring scalability, security, and operational efficiency
• Partnered with government agencies and industry bodies (e.g., AustRoads) to enhance technology collaboration and compliance
• Spearheaded risk management initiatives to proactively identify and mitigate cybersecurity threats
• Streamlined contract and vendor management for cloud services, ensuring value-driven outcomes
• Successfully influenced state and federal agencies to adopt best practices in technology governance and security, enhancing interoperability across jurisdictions
• Led cloud and on-premises infrastructure modernization projects, optimizing service availability and reducing operational costs
• Developed and maintained a robust technology assurance framework, ensuring compliance with regulatory requirements
• Led cloud infrastructure and security strategy, improving scalability, performance, and security resilience
• Managed contracts and vendor performance to ensure the delivery of high-value, cost-effective IT services
• Established a governance framework that improved risk visibility and technology assurance reporting
• Delivered a cloud transformation initiative, reducing infrastructure costs by 25% while enhancing security
• Successfully mitigated cybersecurity risks through proactive risk management and security policy implementation

• Oversaw IT service delivery, security, and cloud transformation for business-critical airline and enterprise applications
• Managed end-to-end IT operations, including cloud security, service management, and business continuity planning
• Led cloud transformation initiatives, optimizing performance and compliance across AWS and Azure environments
• Developed IT governance frameworks, ensuring alignment with ISO 27001, PCI-DSS, and other regulatory standards
• Led IT service delivery and cloud transformation initiatives, enhancing security and performance for business-critical applications
• Managed IT governance frameworks, ensuring compliance with regulatory standards and operational policies
• Optimized IT operations by implementing automation, improving system reliability, and reducing downtime
• Directed large-scale cloud migrations, including Office 365 and SharePoint, ensuring secure and seamless transitions
• Developed a strategic roadmap for cloud and infrastructure expansion, aligning IT capabilities with long-term business objectives
• Reduced security vulnerabilities by 40% through enhanced risk assessment and proactive security controls
• Successfully led an enterprise-wide cloud migration, improving system resilience and reducing operational costs
• Established a continuous monitoring and compliance framework, ensuring regulatory adherence

Oversaw multiple, concurrent cloud migration and infrastructure transformation programs for diverse enterprise clients, coordinating with C-level stakeholders to meet high service-level expectations.

Key Responsibilities

• Cloud Deployments: Led teams deploying AWS, Azure, and VMware solutions, ensuring robust security (IAM, encryption, SIEM) and alignment with client’s compliance (e.g., HIPAA, APRA).
• Governance & Risk Controls: Instituted security and governance frameworks to pre-empt emerging threats and ensure consistent compliance with ITIL and ISO standards.
• Technical Roadmapping: Provided strategic guidance on infrastructure expansions, ensuring future-ready architecture designs and cost optimization.
• Client Engagement: Worked closely with major enterprise accounts, translating complex technical solutions into clear, business-relevant benefits.

Key Achievements

• Reduced Security Incidents by 40%: Deployed automated scanning, improved logging, and robust risk management processes.
• High-Value Client Retention: Exceeded client satisfaction SLAs through proactive service improvement, leading to extended multi-year contracts.
• Cloud Cost Optimization: Saved clients a collective $2M by identifying underutilized resources and implementing intelligent workload orchestration.

• Managed IT infrastructure and cloud solutions, ensuring secure operations across multiple global offices
• Developed knowledge management frameworks to enhance IT service efficiency and customer support
• Implemented robust IT governance practices, reducing compliance risks and improving service delivery metrics
• Successfully led technology assurance frameworks for large-scale IT projects, ensuring compliance with government regulations
• Spearheaded multi-million-dollar cloud transformations, enhancing system performance and security
• Implemented robust risk management strategies, reducing security incidents by 40%
• Negotiated and managed high-value contracts, ensuring optimal service delivery and financial efficiency
• Recognized for excellence in leadership, receiving multiple awards for innovation and service delivery

Managed IT operations for a multinational enterprise, including global offices in Canada, France, Mauritius, and the USA, ensuring secure, scalable solutions.

• Key ResponsibilitiesDevised knowledge management strategies, speeding up issue resolution and improving service efficiency.
  Oversaw IT transformation projects, aligning solutions with long-term business goals.
  Implemented IT governance frameworks, reducing risk and improving compliance posture.
  
• AchievementsIntroduced a cloud-based service desk solution, cutting average resolution times by 25%.
  Strengthened alignment between IT and sales teams, supporting rapid product development and customer engagement.
  Reduced compliance gaps by implementing best-practice governance policies, lowering risk exposure.