Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Ashish Olee

Adelaide,SA

Summary

Aiming to leverage my extensive experience in delivering exceptional customer service and my proficiency in housekeeping operations to excel as a Front Office Guest Officer at Tom's Court Hotel. Committed to ensuring guests have memorable experiences through personalized service and attention to detail.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Assistant

Dan Murphy's
10.2023 - Current
  • Provide exceptional customer service by assisting customers with product inquiries, locating items, and offering recommendations.
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Increased sales through upselling and cross-selling products to meet customer needs.
  • Assisted customers in locating desired items, ensuring a positive shopping experience.
  • Contributed to team success by consistently meeting or exceeding sales targets.

Customer Service Manager

Sepe Cleaning
02.2021 - 03.2023
  • Managed a team of customer service representatives, ensuring high levels of customer satisfaction.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Housekeeping Team Leader

Mayfair Hotel Adelaide
06.2018 - 02.2020
  • Led a team of housekeeping staff to maintain cleanliness and presentation standards at Mayfair Hotel Adelaide.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Streamlined daily operations for increased efficiency by implementing a new scheduling system for the housekeeping team.
  • Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
  • Managed staff of 24 housekeepers.

Team Leader Housekeeping

Sydney Harbour Marriott
01.2016 - 01.2018
  • Supervised and trained housekeeping staff, ensuring adherence to Marriott's standards of cleanliness and guest service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Optimized resource allocation to maximize overall team output while minimizing costs.

Front Guest Officer

The Darling Sydney, Star Casino
04.2017 - 05.2018
  • Welcomed guests to The Darling Sydney at Star Casino, providing personalized assistance and ensuring a seamless check-in process.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Boosted team morale through recognition programs, resulting in higher productivity levels.

Housekeeping Manager

QStation Sydney
01.2014 - 01.2016
  • Managed and supervised the housekeeping staff, ensuring cleanliness and maintenance of guest rooms and public areas according to hotel standards.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.

Education

Bachelor of Professional Accounting - Accounting And Business Management

Holmes Institute Sydney
Sydney, NSW
2018

MBA - Business Administration And Management

Kaplan Business School Adelaide
Adelaide, SA
02.2021

Skills

  • Excellent customer service skills with a focus on guest satisfaction
  • Proficiency in hotel management software and CRM systems, including Opera
  • Strong communication and interpersonal abilities
  • Detail-oriented with excellent organizational skills
  • Ability to work effectively in a team environment
  • Fluent in English, Nepali, Hindi, and Urdu
  • Complaint Handling
  • Active Learning
  • Inventory Management
  • Customer Assistance

Certification

  • Driver's License
  • Responsible Service of Alcohol (RSA)
  • First Aid Certification

References

  • Mr. Swapnil Bhattrai, Manager, Sepe Cleaning, Employer, Available upon request
  • Mr. Aakash Chettri, Duty Manager, Dan Murphy's, Employer, Available upon request
  • Mr. Prashant Mainali, Duty Manager, Darling Sydney, Employer, Available upon request

Languages

English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual

Timeline

Customer Assistant

Dan Murphy's
10.2023 - Current

Customer Service Manager

Sepe Cleaning
02.2021 - 03.2023

Housekeeping Team Leader

Mayfair Hotel Adelaide
06.2018 - 02.2020

Front Guest Officer

The Darling Sydney, Star Casino
04.2017 - 05.2018

Team Leader Housekeeping

Sydney Harbour Marriott
01.2016 - 01.2018

Housekeeping Manager

QStation Sydney
01.2014 - 01.2016

Bachelor of Professional Accounting - Accounting And Business Management

Holmes Institute Sydney

MBA - Business Administration And Management

Kaplan Business School Adelaide

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Ashish Olee