ASHISH OLI
Katherine South,NT
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated administrative professional well-versed in communication and team building.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Clerk
Katherine District Hospital
05.2024 - Current
- Enhanced patient satisfaction by providing timely and accurate information regarding appointments, procedures, and billing inquiries.
- Assisted in reducing wait times by efficiently managing patient flow and appointment scheduling.
- Maintained open lines of communication with nursing staff regarding any changes or updates in patient status that may have impacted scheduled appointments.
- Organized medical records for easy retrieval, maintaining confidentiality and compliance with HIPAA regulations.
- Managed incoming phone calls effectively, directing callers to appropriate departments or resources as needed.
Harlow Bar
Richmond
11.2023 - 04.2024
- Welcome and greet customers in a friendly manner, providing recommendations and taking orders promptly
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences
- Maintain a clean and organized bar area, including stocking supplies, cleaning glasses, and disposing of waste
- Process customer payments accurately and efficiently using POS systems
- Engage with customers to ensure satisfaction, address any concerns, and promote upcoming events or specials
- Collaborate with kitchen staff to coordinate food and drink orders and ensure timely service
- Adhere to all relevant alcohol service regulations and safety protocols.
Building Management Australia - VSQ1
Victoria Square 1 (through BMA)
05.2021 - 08.2023
- Manage 5 Buildings with Amenities (Pool, Sauna, Spa, Gym and Garden)
- Direct team members to provide exceptional service to customers and vendors, maintaining professional relationships of an established business
- Prepare framework/schedule to verify proper coverage and completion of daily functions
- Provide support to the operations manager in the day-to-day running of the organization
- Oversee contract management and control expenses
- Adhere to the company's policies and procedures with diligence and prioritize compliance
- Oversee WHS obligations and timely review of safety policies
- Assist with budget and financials by providing input in the planning and execution process.
Building Manager
Summit Building Management - CASA I & II
02.2019 - 03.2021
- Creating and managing the asset register and preventative maintenance schedule
- Organizing and coordinating repairs and maintenance (to common property)
- Issuing work orders and verifying invoices
- Periodic site inspection of all common property
- Help identify by-law breaches for escalation
- Record keeping of all services, costs and expenditure associated with contractors authorized by the owner's corporation
- Ensuring building compliance and safety is maintained, and coordinating certifications including lifts, swimming pools, fire systems, and roof anchor points
- Obtaining and recording all documents from contractors (such as their insurance certificate and copy of a business/contractor license etc.) to ensure compliance and regulatory requirements are met
- Performed regular inspections of facility and documented all inspection information in reports
- Supervised cleaners and looked after 300+ Tenants.
Bar Manager
Hotel Harry
12.2017 - 01.2019
- Interviewed, hired, and trained staff to improve customer retention and boost sales
- Monitored patron alcohol consumption to encourage safety
- Strategized business by collecting guest feedback for process improvements
- Strengthened financial controls to prevent theft and lost funds
- Maintained high morale at work to motivate staff members to perform their best
- Held group analysis meetings at end of every quarter to define pattern and implement needed changes
- Identify and manage risks and initiate corrective action where necessary, so that maximum benefits to stakeholders are achieved
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies
- Maximized quality assurance by completing frequent line checks
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
Masters of Networking - Information Technology
Melbourne Institute of Technology
Sydney, NSW03.2019
Bachelors - Bachelor's in information management
Thames International College
Nepal07.2016
Skills
- Purchasing and Planning
- Employee Supervision
- Management Team Building
- Team Leadership
- Problem Anticipation and Resolution
- Proficient in Microsoft 365
- Registration and Admissions
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
References
- Building Management Australia, 0424811481, pr@bmaus.com.au
- Building Management Australia, 0458430360, ben.mees@bmaus.com.au, General Manager
- Harlow Bar, 0424432611, VM@harlowbar.com.au, Venue Manager
Certification
Certificate IV in Disability
Working with Children Check
Fully Vaccinated
Timeline
Patient Services Clerk
Katherine District Hospital
05.2024 - Current
Harlow Bar
Richmond
11.2023 - 04.2024
Building Management Australia - VSQ1
Victoria Square 1 (through BMA)
05.2021 - 08.2023
Building Manager
Summit Building Management - CASA I & II
02.2019 - 03.2021
Bar Manager
Hotel Harry
12.2017 - 01.2019
Masters of Networking - Information Technology
Melbourne Institute of Technology
Bachelors - Bachelor's in information management
Thames International College
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