Ashish Prajapati

• Meeting restaurant and build partnership with them.
• Assistant team manager in absent of Manger and managed team.
• Direct Sales and Field experience
• The ability to effectively plan and manage a territory cycle
• High computer literacy and strong attention to detail
• A current valid driver's license and a reliable vehicle to be considered
• Building relationships & customer service skills.
• Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
• Increased sales revenue by strategically identifying and pursuing new business opportunities.
• Managed approximately 30 incoming calls, email and face-to-face client per day.

Direct Sales and Field experience

• Highly developed communication, interpersonal and negotiation skills
• The ability to build and manage a strong sales pipeline
• Building relationships & customer service skills
• A hunter instinct, with enthusiasm and drive to achieve (and exceed) targets
• The ability to effectively plan and manage a territory cycle
• High computer literacy and strong attention to detail
• A current valid driver's license `and a reliable vehicle to be considered
• Managed approximately 20 incoming calls, emails and face-to-face meeting per day.
• Streamlined internal processes that led to increased productivity levels among team members.
• Developed new accounts by prospecting, cold calling, and networking within the industry.

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Providing 1st and 2nd level support to all areas of Emarket in whole Melbourne while ensuring the functions and service objectives of Service Desk are efficiently executed and service levels are achieved following ITIL process.
• Using CRM Service Now (SNOW) on day to day basic to log Service Request and Incident.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Operate independently without supervision or feedback and the ability to establish a solid working relationship with customers, staff, managers and peers.
• Contacting 3rd party vendor (Lexmark, NEC, NTT, Dell) for more troubleshooting.
• Understand the impact and urgency of incidents to prioritize effectively.
• Using Windows Server 2012 R2 and 2016 on day to day basic for Users request.
• Emarket (MSP) has around 60-70 small/medium business customer, which has around 700 users.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.

• Computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Manage Priority 1 & Priority 2 incidents from initial notification through to end resolution state while liaising with incident management team.
• Using CRM Salesforce on day to day basic to log Service Request and Incident.
• Setting up accounts for new users (Onboarding/off-boarding).
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training more junior staff members.

• Outstanding customer service experience from within a retail, hospitality or call centre environment.
• Strong ability to troubleshoot and resolve customer issues.
• Previous experience in warm sales a bonus.
• Exceptional verbal & written communication skills.
• Great attention to detail.
• Being a regular shopper is always a plus!
• Managed approximately 50 doors and face-face meeting per day.
• Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
• Multitasked effectively to simultaneously handle website chat and telephone customers' needs.