Summary
Overview
Work History
Education
Skills
Timeline
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Ashish Rawat

Melbourne,VIC

Summary

Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.

Overview

2
2
years of professional experience

Work History

Customer Service Officer

Services Australia
11.2023 - 07.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day over the phone with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted customer with delivery of social security payments and services

Education

Diploma of Management - Management

Victoria University
Melbourne, VIC
11-2014

Certificate IV - Business Admin

Victoria University
Melbourne, VIC
06-2014

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Call center experience
  • Call center operations
  • Documentation and reporting
  • Records maintenance
  • Payment processing
  • Service recommendations
  • Call documentation
  • Complaint resolution
  • Follow-up skills
  • Critical thinking
  • Conflict resolution
  • Microsoft Office Suite
  • Call management
  • Product and service solutions

Timeline

Customer Service Officer

Services Australia
11.2023 - 07.2025

Diploma of Management - Management

Victoria University

Certificate IV - Business Admin

Victoria University

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Ashish Rawat