Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ashish Shrestha

Summary

Dynamic IT Support Consultant with a proven track record at TAKE IT SMART PVT LTD, adept at optimizing system performance and enhancing client relationships. Skilled in patch management and technical troubleshooting, I successfully developed tailored IT strategies that aligned technology with business goals, driving significant improvements in operational efficiency.

Experienced with diagnosing and resolving hardware and software issues efficiently. Utilizes strong problem-solving skills to ensure seamless IT operations. Track record of maintaining network security and providing top-tier user support.

Professional IT support specialist with comprehensive experience in resolving technical challenges and optimizing system performance. Known for collaborative approach and achieving consistent results in dynamic environments. Proficient in network management and technical troubleshooting, with reputation for reliability and adaptability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Consultant

TAKE IT SMART PVT LTD
05.2013 - 02.2016
  • Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
  • Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
  • Developed customized IT strategies for clients to align technology solutions with business objectives.
  • Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
  • Optimized system performance by conducting regular hardware and software maintenance tasks.
  • Coordinated efforts with vendors to obtain necessary equipment replacements or repairs at minimal cost while maintaining quality standards.
  • Managed high levels of call flow and responded to technical support needs.

Managing Director

IT Computer Training Centre
02.2010 - 01.2013
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Cultivated a strong organizational culture built on integrity, accountability teamwork which resulted in higher retention rates among staff.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Master In Information Technology - IT

Victorian Institute of Technology
Melbourne, VIC
03-2020

Bachelor In Computer Application - IT

Acharya Institute of Technology
Bangalore, Karnataka, India
05-2016

Skills

  • Patch management
  • Active Directory management
  • Desktop support
  • Software installation
  • Wireless networking
  • System configuration
  • Hardware maintenance
  • Data recovery
  • Network administration
  • Call center operations
  • Customer service
  • Data entry
  • Technical issues analysis
  • Network configuration
  • Service support
  • Technical troubleshooting
  • Hardware troubleshooting
  • Hardware diagnostics
  • LAN/WAN
  • Hardware upgrades
  • Technical support
  • TCP/IP
  • Business development

Certification

  • Diploma In Computer Application, IT Computer Training Centre
  • Diploma In Hardware and Networking, IT Computer Training Centre

Languages

English
Full Professional
Nepali
Full Professional
Hindi
Full Professional

Timeline

IT Support Consultant

TAKE IT SMART PVT LTD
05.2013 - 02.2016

Managing Director

IT Computer Training Centre
02.2010 - 01.2013

Master In Information Technology - IT

Victorian Institute of Technology

Bachelor In Computer Application - IT

Acharya Institute of Technology

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Ashish Shrestha