Ashish Thapa
Parramatta,NSW
Summary
My time as a Night Fill Team Member showcased my physical stamina, time management, and organizational skills, essential for seamless restocking and inventory control during night shifts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Night Shift Filler
Woolworths Supermarket
02.2023 - Current
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Reduced stock discrepancies by conducting thorough audits and identifying errors in inventory management.
- Assisted with inventory management tasks such as counting, labeling, and documenting received merchandise.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Supported daytime staff by preparing products for display and ensuring adequate stock levels throughout the night shift.
- Contributed to increased sales through effective merchandising strategies that emphasized popular items and seasonal promotions.
- Expedited restocking processes by unloading trucks and organizing merchandise in the backroom for easy access during shifts.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
- Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
- Maximized shelf space utilization with strategic product arrangement based on consumer shopping patterns and trends.
- Safeguarded store assets by promptly reporting any suspicious activity or security concerns to management.
- Completed special projects assigned by supervisors, including resets, planogram updates, or endcap changes.
- Optimized efficiency during high-volume periods through effective prioritization of tasks according to urgency.
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Utilized handheld devices to update inventory records accurately after completing stocking tasks.
- Collaborated with daytime staff to address any inventory concerns or discrepancies, ensuring a seamless transition between shifts.
- Updated computer systems with actions, corrections and issues.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise pallets to move in warehouse.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Supervised and trained new staff in performing census.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Safely and securely loaded items to prevent damage during transport.
Cleaner
Core Serve
03.2023 - 12.2023
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Assisted with event setup and teardown, ensuring clean venue spaces for all attendees.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
- Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry''s best practices framework.
- Collaborated effectively with other departments to ensure seamless coordination and meeting essential deadlines for facility maintenance requirements.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
Food and Beverage Attendant
Blacktown Tavern
06.2023 - 11.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Supported management in implementing new policies or procedures as needed for continuous improvement efforts within the establishment.
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Processed payments for orders and provided customers with change.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Provided personalized recommendations based on customer preferences, resulting in increased sales and repeat business.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
Client Service Executive
Aparajita Group
11.2021 - 07.2022
- Develop creative and engaging social media strategies
- Using social media marketing tools to create and maintain the company’s brand
- Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram, TikTok, and YouTube, adapting content to suit different channels
- Create engaging multimedia content (and/or outsource this effectively) across multiple platforms
- Oversee, plan and deliver content across different platforms using scheduling tools such as Hootsuite, Meta Business Suite, etc
- Working with marketing professionals to develop social media marketing campaigns
- Interacting with customers via the company’s social media accounts
- Analysing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
- Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
- Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes, and measuring a campaign’s performance against the KPIs.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Implemented streamlined processes for improved client communication and response time.
Assistant Manager of Operations
Deurali Garments
09.2021 - 11.2021
- Collaborated with warehouse employees and staff to align with vision and business goals
- Designed strategic ways to streamline inventory control procedures and reduce errors
- Used Inventory Management Software to monitor demand and document mechanics of inventory
- Attended meetings to discuss developments and brainstorm ideas in improving inventory management
- Reviewed data to forecast future requirements and order supplies, maintaining consistent inventory and avoiding shortages
- Evaluated adequacy of stocks to verify supply and meet demands for distribution avenues
- Assessed raw materials to identify shortages, gauge quality and identify damaged items
- Researched market trends to stay updated with latest technology and best inventory practices
- Assessed customer needs and feedback to improve operations, processes and services
- Promoted sales through digital marketing channels to increase sales and client retention
- Completed sales process administration, updating transaction records
- Identified trends in consumer demand to update products or services offered
- Coordinated with colleagues regarding pricing and sales incentives to achieve marketing goals
- Coordinated with marketing team to promote brand, sales and campaigns.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Enhanced employee productivity through regular training sessions and performance evaluations.
Education
BBA - Marketing
Presidential Business School
Nepal01.2022
Higher Secondary Education Board: +2 Science -
Sainik Awasiya Mahavidyalaya
01.2016
School Leaving Certificate -
Sainik Awasiya Mahavidyalaya
01.2014
Skills
- Safety Awareness
- Heavy Lifting
- Maintaining Records
- Product Rotation
- Adaptability and Flexibility
- Multitasking Abilities
- Loss Prevention
- Equipment Operation
- Customer Service
- Conflict Resolution
- Decision Making
- Teamwork Abilities
- Task Prioritization
- Attention to Detail
- Physical Stamina
- Time Management
- Efficient Stocking
- Cleanliness and Hygiene
- Product Knowledge
- Safety Understanding
References
Kushal Thapa, Woolworths group, Team leader, 0451451597
Certification
- RSA Training - Valid till June 6, 2028
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Food and Beverage Attendant
Blacktown Tavern
06.2023 - 11.2023
Cleaner
Core Serve
03.2023 - 12.2023
Night Shift Filler
Woolworths Supermarket
02.2023 - Current
Client Service Executive
Aparajita Group
11.2021 - 07.2022
Assistant Manager of Operations
Deurali Garments
09.2021 - 11.2021
BBA - Marketing
Presidential Business School
Higher Secondary Education Board: +2 Science -
Sainik Awasiya Mahavidyalaya
School Leaving Certificate -
Sainik Awasiya Mahavidyalaya
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