Ashit Debnath
Truganina,Victoria
Summary
Experienced retail professional with a strong background in managing store operations, staff, and inventory. Successfully enhances customer satisfaction, meets sales targets, and drives process improvements. Excels in team leadership, compliance, and strategic planning, always prioritizing operational efficiency and delivering exceptional service.
Overview
10
10
years of professional experience
3
3
Certificate
2
2
years of post-secondary education
Work History
Assistant Manager of Operations
Meena Bazar (Super Market)
03.2019 - 06.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
Supervisor, Sales & Customer Service
Agora Ltd. (Super Market)
10.2016 - 02.2019
- Ensure high customer satisfaction by addressing inquiries, resolving complaints, and providing exceptional service.
- Managed inbound calls, emails, and chats to efficiently deliver frontline customer support and resolve product and consumer complaints.
- Demonstrated commitment to providing an excellent customer experience with enthusiasm, energy, and flexibility, including availability for late-night, early-morning, and weekend shifts.
- Handled cash transactions, prepared daily reports for management, and focused on ensuring safety standards were met.
- Prepared monthly sales analysis reports and contributed to maintaining store policies and procedures.
Retail Sales Associate
Meena Bazar (Super Market)
05.2014 - 09.2016
- Maintained store cleanliness and ensured proper product arrangement.
- Managed stock levels and handled the payment process, including cash handling.
- Interacted with customers, provided assistance, and resolved complaints.
- Performed additional cleaning services as needed.
- Monitor stock levels, restock shelves, and maintain organized displays.
Education
Masters of Business Administration - Accounting
American International University-Bangladesh
Bangladesh 09.2011 - 08.2013
Bachelor of Business Studies (BBS), Second - Accounting
National University
01.2010
Skills
- Employee Supervision
- Scheduling Coordination
- Performance Analysis
- Operations Management
- Customer Engagement
- Staff Training and Development
- Customer Service
- Inventory Control
- Teamwork and Collaboration
- Sales Promotion
- Operational Planning
- Logistics Planning
- Compliance Monitoring
- Payroll Submission
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Process Development and Streamlining
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Limited Working
Timeline
Assistant Manager of Operations
Meena Bazar (Super Market)
03.2019 - 06.2024
Supervisor, Sales & Customer Service
Agora Ltd. (Super Market)
10.2016 - 02.2019
Retail Sales Associate
Meena Bazar (Super Market)
05.2014 - 09.2016
Masters of Business Administration - Accounting
American International University-Bangladesh
09.2011 - 08.2013
Responsible Service of Alcohol (RSA)
Certified by Galaxy Training Australia Pty Ltd. Australia
Leadership & Customer Management
Certified by Bangladesh Super Market Owners Association. Bangladesh
Bachelor of Business Studies (BBS), Second - Accounting
National University
Certification
Responsible Service of Alcohol (RSA)
Certified by Galaxy Training Australia Pty Ltd. Australia
Leadership & Customer Management
Certified by Bangladesh Super Market Owners Association. Bangladesh
Additional Information
Driver License
Software
Microsoft Word, Excel, Power Point
SAP (payroll, Accounts, Inventory), ERP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Music, Crafting, Playing Football, Badminton, Travel, Event Management, and Cooking
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