Managing and supporting the day-to-day operations, activities and co-workers of the inFlow teams including rostering, breaks, and ensuring KPIs are communicated and achieved throughout the team
Planning, organising and monitoring the flow of goods within my area of responsibility in the store
Working actively to improve productivity through efficient resource planning
Providing input to your manager on logistics capacity requirements in your area of responsibility and the creation of a business plan and goods flow action plans
Coaching, mentoring and leading the Goods Flow team to success, and empowering your team of co-workers by delegating responsibility to help each person grow and develop according to their individual ability and experience
Supporting your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
Sales Team Leader/Supervisor
IKEA
01.2019 - 02.2020
Support manager in recruitment, retention, performance management, succession planning and competence development of the team
Empower the team of co-workers by delegating responsibility to help each person grow and develop, according to their individual ability and experience
Be an IKEA Ambassador by understanding that you impact our customer's experience by being able to offer solutions and answer questions that relate to their home furnishing needs
Coach, manage, mentor and onboard new and existing team members to ensure that they succeed
This includes identifying and developing internal talent for the future
Strengthen the existing sales tactics and approaches as well as contribute to developing new global IKEA sales tactics
Measure performance of output in sales activities to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year
Hospitality Manager
Mc Donalds
08.2013 - 12.2014
Ensure top quality service provision via consistent supervision of team members
Resolve quickly any complaint or issue related to food quality
Schedule, train, and hire personnel for food service
Education
VCE -
Carwatha College
Noble Park, VIC
2012
Skills
Effective Communication
Customer Service
Inventory Control
Cost Reduction Strategies
Shipping Coordination
Time Management
Staff Training
Adaptability
Conflict Resolution
Resource Allocation
Supply Chain Management
Safety Compliance
Certification
Forklift Licence (2014 - Present)
Certificate 3 in Warehouse operations (2014)
Certificate 3&4 in Fitness (2013)
Certificate 4 in Small business management (2013)
Certificate 4 in Business Sales (2013)
First Aid, Provide basic emergency life support, Provide CPR (2014 - Present)