Summary
Overview
Work History
Education
Skills
Systems
Timeline
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ASHLEA AITOFI

Melbourne,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

APPLICATION SUPPORT

Great Southern Bank
06.2021 - 09.2023
  • Communicate with brokers to either request or to provide information
  • Operate in compliance with laws and regulations and adhere to lending compliance guidelines.

CUSTOMER SERVICE OFFICER

Foresters Financial
05.2019 - 02.2021
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided administrative support, including processing purchase orders, service contracts and financial reports
  • Cultivated and strengthened customer relationships through exceptional service and proactive follow-up.
  • Responded to customer calls and emails to answer questions about products and services

Education

Diploma - Customer Engagement

Tafe
Brisbane, QLD
07.2017

Diploma - Hospitality

TAFE
South Bank, Queensland, QLD
10.2016

High School Diploma -

Shailer Park State High School
Shailer Park, QLD
11.2015

Skills

  • Inbound and Outbound Calling
  • Customer Relations
  • Active Listening

Systems

 

  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • TCS BANCS
  • IBM Notes
  • LendFast
  • Apply Online
  • PEXA Exchange

Timeline

APPLICATION SUPPORT

Great Southern Bank
06.2021 - 09.2023

CUSTOMER SERVICE OFFICER

Foresters Financial
05.2019 - 02.2021

Diploma - Customer Engagement

Tafe

Diploma - Hospitality

TAFE

High School Diploma -

Shailer Park State High School

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ASHLEA AITOFI