Ashlea Buchanan

• Verified the identity and integrity of all personnel entering site via assessing photo identification.
• Monitor CCTV and security alarm systems and assure the security of all departments staff and property
• Processing of department mail items, both incoming and outbound on both a domestic and international level.
• Perform physical patrols, both internal and external, to verify the security of external doors, confirm no property damage has occurred and to ensure the safety of department staff and stakeholders, investigating any suspicious persons or vehicles on premises and contacted relevant authorities of necessary.
• Data entry and record keeping duties, preparing detailed reports and logs of daily activities, unusual occurrences and incidents and logging and requesting maintenance jobs. I would monitor a minimum of 2 security email accounts, answer anywhere between 10-50 phone calls per shift, though it was not uncommon for this number to be exceeded regularly.
• Security incident response and report writing.
• Maintained accurate logs of all security related activities.
• Provided escorts for visitors as needed throughout the facility.

Employed on a full-time basis and contracted to high level government departments such as the Australian Federal Police and the Department of Foreign Affairs and Trade, I was responsible for the security of all department staff, assets and stakeholders.

• Alarm monitoring and response and monitoring department assets on a domestic and international level, operating using CCTV security systems in addition with the Gallagher security system.
• Utilizing Gallagher, Paragon and P2000 for monitoring and access control duties, collaborating with technicians both over the phone and in person during the restoration and repairs or maintenance work performed on the system.
• Experienced and knowledgeable in using Windows and Microsoft systems for daily tasks such data entry, record keeping and communication duties.
• Demonstrated proven high levels of communication with department staff, visitors and members of the general public via written communications such as emails, as well as verbal and face to face communications. Demonstrated high levels of effective teamwork by collaborating and communicating with my security colleagues, as well as internal department security personnel, members from other government departments and the AFP as required.
• Demonstrated competency through my ability to adequately train new staff on several complex and detailed security monitoring systems, data entry responsibilities, access control duties and report writing, working on both secure and unsecured networks.
• Enforced government security regulations and protocols.
• Documented all security incidents in a high profile and detailed manner, ensuring the correct and secure storage methods are practiced afterwards for record keeping purposes.
• Obtained and maintained 3 government security clearances. NV1 with AFP and NV1 and NV2 with AGSVA

• Welcomed and greeted customers and visitors to the club as the first point of contact when operating reception services, answering questions and enquiries, providing quality customer services and offering promotional suggestions to enhance their dinning experience.
• Cash handling duties such as counting and balancing registers both at the commencement of trade as well as after trading has ceased, actioning cash pay-outs as required from gaming and gambling winnings, money handling when processing transactions.
• Complied with and enforced Australian ACT RSA regulations and protocols but assessing and engaging with individuals who appear to be underage or potentially intoxicated.
• Monitored store activity to ensure safety of customers and staff members.
• Handled customer complaints professionally while providing solutions in a timely manner.
• Communicated effectively with co-workers regarding upcoming events, promotions, and other store activities.
• Performed daily maintenance on gaming equipment, including cleaning, testing, and troubleshooting.
• Opening and closing procedures at the commencement and end of trade, ensuring tills and stock were operational and sufficient for the days trade.
• Mixing of a variety of drinks and upselling current venue promotions.
• Cross trained to provide assistance to cafe and restaurant when required.

• Performed opening and closing procedures, setting up bar and gaming areas at the commencement and the cease of trade.
• Verifying the identification and integrity of individuals who appear to be underage or intoxicated upon arrival and attempted entry in to venue.
• Cash handling procedures, such as issuing change and processing transactions, as well as issuing cash payouts for gaming and gambling wins.
• Providing high levels of customer service while servicing patrons to ensure positive customer relationships and increase possibility of return customers.
• Reported to management and informed of any incidents that occurred or areas of concerns within the venue that required attention or assistance.

During my time employed at this establishment I was primarily tasked with being responsible for bar and gaming services. Additionally, I was crossed trained to offer assistance with events and with cafe and bistro duties when required. These duties included;

• Opening and closing procedures at the commencement and the cease of trade.
• Monitoring behavior of patrons during service and verifying identification and integrity of those who appear to be underage and/or intoxicated in the venue.
• Minor maintenance of gaming machines when required.
• Cash handling duties when issuing change and processing transactions, as well as providing payouts for gambling winnings.
• Provided event assistance and bar and catering services for events such as weddings, birthdays, concerts, and horse and greyhound racing events.
• Enforcing and abiding my Australian NSW RSA and RCG regulations and protocols.
• Reporting to management at the end of shift and reporting any incidents that occurred or areas within the club that require attention.