Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ashlea Dowden

Summary

I'm an experienced Remedial Massage therapist with in-depth knowledge of anatomy, biomechanics and massage technique. I specialise in treating disability and chronic health conditions with a focus on improving and maintaining mobility and quality of life. I also specialise in chronic pain management, particularly neuropathy, having a deep understanding of the mechanisms and lifestyle influences involved. I prioritise client empowerment through education and self-help strategies; this is particularly useful for addressing the mental health impacts of these conditions.


I have a strong passion for health management and disability advocacy. My special interest lies with improving pain outcomes and understanding the many way in which our health services and lifestyles impact this. This has led me to seek a career as a researcher and i began my Bachelor of Biomedical Science in 2023. I began networking immediately which led me to opportunities to gain work experience in the field of pain research.


Previously i have worked in an assistance manager position where i fostered a culture of equality and appreciation. I ensured staff felt their contributions were both valued and meaningful, and collaborated daily as equals in a team. The feedback i received demonstrated they had improved self-esteem (compared to previous places of employment) and felt confident in their role to both perform their duties and contribute to the betterment of the company. I observed transparency, honesty and high effort in my staff. Complaints resolution is an area i excel in due to approaching each complaint with compassion and dignity, ensuring they feel heard and understood.


I have personal experience with high demand scheduling, multi-tasking, task prioritisation, time management and meeting deadlines through my self-employment running my massage business and juggling that with managing NDIS supports (self-managed funding) for my 2 children and attending uni part-time. Being a self-managed NDIS recipient for the past 7 years has enabled me to develop strong skills in disability advocacy, financial planning, resource and support acquisition, and to ensure deliverables and key milestones are met.

Overview

14
14
years of professional experience

Work History

Remedial Massage Therapist

Ashlea's Mobile Massage - Self Employed
10.2020 - Current
  • Demonstrated knowledge of anatomy and physiology to accurately assess and diagnose functional limitations and to inform massage techniques; leading to measurable improvements in client functioning.
  • Collaborated with medical teams, clients and families to developed and implement effective treatment plans for disability, chronic illness and pain management.
  • Developed and maintained positive relationships with clients through professional communication and follow-up with both client and families(where applicable) to increase satisfactions and build rapport.
  • Provided high level of physical support by lifting, adjusting, and moving clients; including dressing assistance.
  • Primary service provided is in-home treatment to people with a broad variety of disabilities including physical, neurological, sensory and developmental.
  • Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
  • Continuously expanded knowledge of current industry trends by attending professional development courses on advanced massage techniques and modalities.
  • Developed strong relationships with local businesses for mutually beneficial cross-promotion opportunities.

Senior Florist /2IC Manager

Mayfield Floral Co
09.2019 - 10.2020


  • Maintained inventory control, ensuring adequate stock levels on hand while reducing waste through proper care techniques for perishable items.
  • Demonstrated exceptional leadership skills by fostering a positive work environment that encouraged collaboration and open communication among team members.
  • Trained staff on proper techniques in arranging flowers and customer service skills.
  • Streamlined workflow processes to improve efficiency in daily tasks, leading to reduced overhead costs and better time management.
  • Oversaw budget management, effectively allocating resources towards essential expenses while minimizing unnecessary spending.
  • Coordinated efficient logistics during peak holiday seasons by organizing additional staffing resources, streamlining order processing, delivery route scheduling, creation and staff allocation.
  • Collaborating with customers to design custom floral arrangements within their budget for all occasions, including delivery and floral set-up for weddings, funerals, and corporate events.
  • Spearheaded community outreach initiatives, partnering with local council and other organizations for community engagement and local area improvement including events involving floral donations or promotions.
  • Researched latest design trends, colours, and vendor products for use in new pieces.


Florist / Delivery Person

Valley Fresh Flowers
01.2014 - 01.2016
  • Floral arrangement and customer service duties.
  • Open/close procedures including till consolidation.
  • Deliver arrangements to local area; including best practice route creation.


Customer Service Officer - Call Center

Roads And Maritime Services
01.2010 - 12.2010
  • Set up service appointments to handle advanced technical concerns at service centres.
  • High volume call centre - Handled concerns and input notes quickly, adhering to KPI's without sacrificing quality of service nor customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Demonstrated superior complaints handling and resolution skills.
  • Securely handle customer data by using RMS database systems and adhering to privacy laws and RMS policy.
  • Remain informed of government policy and procedural changes including changes in relevant legislation.
  • Thorough knowledge of relevant Australian and State legislation and ability to direct customers to appropriate sections within Acts.


Education

Bachelor of Biomedical Science -

University of Newcastle
Newcastle, NSW
12.2026

Diploma - Remedial Massage Therapy

TAFE NSW - Newcastle Campus
Tighes Hill, NSW
09.2019

Diploma - Business

TAFE NSW - North Coast Institute
Port Macquarie, NSW
07.2017

Diploma - Management

TAFE NSW - North Coast Institute
Port Macquarie
01.2016

Certificate III - Floristry

TAFE NSW - Kurri Kurri Campus
Kurri Kurri, NSW
12.2013

Certificate III (Traineeship) - Business Services - Customer Contact

Franklyn Scholar
2010

Skills

  • Injury Rehabilitation
  • Disability & chronic pain management
  • Remedial Massage
  • Disability Advocacy & support
  • Deliverables & Milestone tracking
  • Networking & Cross-Promotion with local businesses
  • Highly driven, High Standards
  • Suited to high pressure, fast paced and large workloads

Timeline

Remedial Massage Therapist

Ashlea's Mobile Massage - Self Employed
10.2020 - Current

Senior Florist /2IC Manager

Mayfield Floral Co
09.2019 - 10.2020

Florist / Delivery Person

Valley Fresh Flowers
01.2014 - 01.2016

Customer Service Officer - Call Center

Roads And Maritime Services
01.2010 - 12.2010

Bachelor of Biomedical Science -

University of Newcastle

Diploma - Remedial Massage Therapy

TAFE NSW - Newcastle Campus

Diploma - Business

TAFE NSW - North Coast Institute

Diploma - Management

TAFE NSW - North Coast Institute

Certificate III - Floristry

TAFE NSW - Kurri Kurri Campus

Certificate III (Traineeship) - Business Services - Customer Contact

Franklyn Scholar
Ashlea Dowden