Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline

Ashlea Francisco

Parramatta,NSW

Summary

Proven Retail Sales Associate at Kmart, adept in customer engagement and problem-solving, enhanced shopping experiences through meticulous store maintenance and effective product knowledge. Demonstrated reliability in managing transactions and fostering relationships, significantly contributing to store operations. Skilled in cash handling and teamwork, consistently meeting employer expectations without exceeding a 55-word limit.

Overview

17
17
years of professional experience

Work History

Online Personal Shopper

Woolworths Group
09.2017 - 10.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
  • Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
  • Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Preserved patient safety by following safety protocols.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Developed and implemented activities to improve clients' quality of life.
  • Provided emotional support and companionship to clients.

Team Member Coles

Coles Supermarket
09.2014 - 09.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted customers in selecting merchandise best suited to needs.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
  • Facilitated team training sessions, improving overall performance and knowledge of best practices.
  • Increased sales through effective product placements and persuasive communication skills.
  • Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.

Retail Sales Associate

Kmart
05.2003 - 09.2013
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Year 10 - Beauty Therapy

Campbelltown high, Campbelltown, NSW

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Assistance
  • Cash Handling
  • Customer Engagement
  • Retail Sales
  • Reliability and punctuality
  • Store Opening and Closing
  • Flexible Schedule
  • Money Handling
  • Product Knowledge
  • Cash Register Operation
  • Relationship Building
  • Professional Appearance
  • Stocking and Receiving
  • Store maintenance
  • Retail Store Operations
  • Phone Etiquette

Accomplishments

    Beauty therapist cert 11 2014

Additional Information

Available Monday -Thursday Available- anytime. Reference- Brittany ralston 0481 261 785. Rory Norris 0421 639 141

Timeline

Online Personal Shopper - Woolworths Group
09.2017 - 10.2020
Team Member Coles - Coles Supermarket
09.2014 - 09.2015
Retail Sales Associate - Kmart
05.2003 - 09.2013
Campbelltown high - Year 10 , Beauty Therapy

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Ashlea Francisco