Ashlea Harpley
Griffith,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
That Italian Place
03.2002 - 06.2004
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Housekeeping Room Attendant
Econo Lodge Hotel
01.2023 - 06.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Housekeeping Room Attendant
The Kidman Wayside Inn
09.2022 - 01.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Restaurant and Bar Staff/ Book Keeper/ Cleaner
That Italian Place
01.2017 - 06.2019
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
Bar and Gaming Attendant
The Area Hotel
04.2015 - 01.2017
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Hotel Caretaker/ After Hours Reception
The Bagtown Inn
02.2013 - 09.2014
- Taking care of all the after hours needs of the hotel and it's guests, including weekends and public holidays.
- Checking in and checking out guests
- Taking payments and reservations for both the hotel and the restaurant and bar.
- Housekeeping and laundry.
- General maintenance of the rooms as required.
Car Rental Agent / Guided Tour Sales
Billabong Car Rentals
08.2004 - 04.2006
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Selling guided tour packages to local tourist attractions.
Mobile Activations / Debt Management
UCMS Telstra United
05.2000 - 01.2002
- Conducted comprehensive client assessments to identify root causes of debt issues and develop targeted action plans.
- Maintained detailed records of client interactions and progress, ensuring thorough documentation for future reference.
- Reviewed legal documents pertaining to bankruptcy cases as necessary, helping ensure appropriate counsel was given based on individual circumstances.
- Educated clients on budgeting techniques and provided tools to track spending habits, enabling them to regain control over finances.
Pharmacy Assistant
East Griffith Pharmacy
01.1996 - 12.1998
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Year 11 -
Wade High School
Griffith, NSWCertificate III - Hair Design
Pivot Point Hair Design College
Melbourne, VICSkills
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Organization and prioritization
- Reservation handling
- Kitchen equipment operation and maintenance
- Food plating and presentation
- Reliable and Responsible
- Safe Food Handling
- Collaboration and Teamwork
- Money Handling
- Quality Control
- Calm and Pleasant Demeanor
- Monitoring Food Preparation
- Sanitation
Timeline
Housekeeping Room Attendant
Econo Lodge Hotel
01.2023 - 06.2023
Housekeeping Room Attendant
The Kidman Wayside Inn
09.2022 - 01.2023
Restaurant and Bar Staff/ Book Keeper/ Cleaner
That Italian Place
01.2017 - 06.2019
Bar and Gaming Attendant
The Area Hotel
04.2015 - 01.2017
Hotel Caretaker/ After Hours Reception
The Bagtown Inn
02.2013 - 09.2014
Car Rental Agent / Guided Tour Sales
Billabong Car Rentals
08.2004 - 04.2006
Restaurant Manager
That Italian Place
03.2002 - 06.2004
Mobile Activations / Debt Management
UCMS Telstra United
05.2000 - 01.2002
Pharmacy Assistant
East Griffith Pharmacy
01.1996 - 12.1998
Year 11 -
Wade High School
Certificate III - Hair Design
Pivot Point Hair Design College
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