Ashlea Heffernan
Alexandra,Vic
Summary
A results focused and consistent individual with 10+ years of experience in delivering a high standard of customer service in a professional manner.
Overview
19
19
years of professional experience
Work History
Front of House
Bucks Bakehouse
04.2024 - Current
Cook/Kitchen Hand
Dindi Naturals, Yarck HQ
11.2023 - 03.2024
Chefs Assistant/Front of House
Alexandra Hotel
08.2023 - 01.2024
Owner/Operator
Made Raw
01.2016 - 12.2023
- Sole management of the premise and planning.
- Sourced all packaging supplies.
- Kept supplies stocked before running empty.
- Researched sustainable stock and current trends to stay relevant in the industry.
- Created labels for all products.
- Consistent measuring of ingredients and curating of all recipes to ensure a niche product.
- Utilized in season produce to reduce waste and keep costs lower.
- Developed warm relationships with suppliers that resulted in reliable stock, discounts and more exposure by supporting my social media reach.
- Grew my customer base by inventing new creations that left them with an experience.
- Focused on catering a variety of dietary requirements.
- Maintained consistent log books of each batch.
- Kept up to date with the necessary annual checks.
- Immaculate working conditions.
- Strict food safety standards adhered too.
- Developed various wholesale and catering opportunities.
- Collaborated with other driven individuals to deliver the customer their vision.
- Efficient time management when under pressure.
- High standard to accomplish tasks within time given.
- Planned in advance to ensure a successful end result.
- Carried out the presentation of any order with a tailored approach to suit the customer.
Owner/Operator
Alexandra Fruit & Vegetables
12.2012 - 08.2023
- Contributing to the organisation of the day-to-day management of wholesale and customer orders.
- Training new employees to understand the routine, what is expected of the role and become confident with efficient time management.
- Utilizing time blocks to my advantage in completing the tasks at hand.
- Developing lasting customer relationships by having knowledge of the product and doing my best to source what is required with the help of others in the workplace.
- Keeping communication clear and open to ensure all staff members are well prepared for the workload.
- Consistency in presentation of stock.
- High standards of functional organisation to excel in the spaces provided.
- Over 15 years of working with many personalities and a broad knowledge of hospitality.
- Experience in multi-tasking in an environment that can accumulate pressured workloads.
- Kept promotions and social media up to date to ensure audience target was reached and customers were kept well informed.
- Prompt responses and solutions to any enquiries presented to me.
- Budget orientated to prevent going over budget.
Redhill's Accounting
Gail Desmond
01.2011 - 06.2011
- General reception duties and office support.
- Self motivated to complete a task.
- Daily errands, mail and bank runs.
- Eager to expand my knowledge.
- Completed filing and organisation of documents.
- Ensured confidentiality of clients personal information.
- Communicated any inquiries for appointments and information required.
- Prompt to answer incoming phone calls.
- Greeted clients in a professional manner.
- Kept the reception area clean for clients comfort.
- Maintained a professional relationship inside and outside the workplace.
Discount Ski Hire ( Seasonal Work)
Kay & Andreas
06.2010 - 10.2010
- Efficient in a fast paced, high pressure environment.
- Worked well in a team as well as independently.
- Self-motivated to complete a successful sale and have a satisfied customer.
- Provided a prompt, friendly service to satisfy the customer.
- Fitted out individuals to groups with gear.
- Responsibly recorded customer details, including tyre details to fit chains.
- Processed payments and took credit card details to keep on file as per protocol.
- Kept any incoming merchandise stocked and displayed to encourage sales.
- Up to date knowledge on the mountains conditions to best help the customer to what they will require.
- Dealt with an extremely high number of people at one time in an efficient and respectful manner.
- Maintained organisation and consistency to the floor.
Bertalli's Bakery
John & Nicole Bertalli
01.2010 - 09.2010
- Excellent customer service skills.
- Basic Barista knowledge completing large ongoing order quantities in busy periods.
- Prepared and served food.
- Daily handling of money and use of POS system.
- Worked well in a team to complete a number of duties from the floor to the back cool rooms re-stocking as required.
- Knowledge of the products for prompt service.
- Respectful manner with staff and customers.
- Kept the equipment cleaned to standard.
- Confident use of all equipment.
- Multi-tasking confidently and efficiently.
- Maintained a well presented, clean dining room.
- Stocked any products that were running low with an eye for detail when displaying.
TLC Cleaning Services
Kris Humphries
01.2010 - 05.2010
- Maintained properties local in township and surrounds.
- Familiarity with regular clients homes.
- Worked closely with another person as a team to provide the most efficient service for both client and employer.
- Maintained various locations solo successfully.
- Managed many builders cleans, lodging cleans and holiday homes on Mt.Buller & Sawmill Settlement.
- Managed local business cleans in Mansfield township.
- Respected clients privacy when working around their personal belongings.
- Met clients requests when extra requests were made.
- Provided with company car to keep all equipment and cleaning products organised and on hand.
- Upon return of a job, efficiently shared the workload of the laundry requirements.
- Ensured all equipment was sanitized and any products refilled for the next run.
Blunt Salon
Neil
01.2009 - 07.2009
- Welcomed and checked clients into the salon by seating them in the waiting area and offering them a beverage.
- Confidently washed, treated and dried clients hair before and after their service.
- Kept hair stations tidy and ready for the next client.
- Assisted all senior stylists with anything required.
- Performed basic colouring techniques assisted by a senior.
- Applied and removed toners confidently.
- Mixed colour requests confidently.
- Began to learn the foundations of cutting hair.
- Independently blow-dried regular clients.
- Maintained routine cleaning of the salon floor, wash stations, front desk, windows/mirrors and seating area.
- Refreshed front product displays to promote sales.
- Directed walk-ins to suitable stylist.
Hospitality
Various Positions-Broad Knowledge As An Adolescent
01.2006 - 12.2008
- Collopy St Cafe
- Good to go Mansfield
- Ski Inn Mansfield
- Koala's Toboggan Hire, Mt Buller ( Seasonal Work)
- Cubby House Childcare Centre (Work Placement)
Education
Highschool -
Mansfield Secondary College
Mansfield, VICCertificate IV - Accounting
MACE
Mansfield, VIC2010
Certificate III - Child Care
MACE
Mansfield, VIC2010
Certificate III - Hairdressing
Chisholm Tafe
Frankston, VIC2008
Skills
- Highly self-motivated and driven
- Consistent organisation
- Professional manner and approachable
- Passionate about growth and teamwork
- Confident problem solving skills
- Prompt time management
- Passionate and creative
- Trustworthy and reliable
- Welcome leadership opportunities
- Initiative
- Well presented
- Eager to adapt and learn new skills
Timeline
Front of House
Bucks Bakehouse
04.2024 - Current
Cook/Kitchen Hand
Dindi Naturals, Yarck HQ
11.2023 - 03.2024
Chefs Assistant/Front of House
Alexandra Hotel
08.2023 - 01.2024
Owner/Operator
Made Raw
01.2016 - 12.2023
Owner/Operator
Alexandra Fruit & Vegetables
12.2012 - 08.2023
Redhill's Accounting
Gail Desmond
01.2011 - 06.2011
Discount Ski Hire ( Seasonal Work)
Kay & Andreas
06.2010 - 10.2010
Bertalli's Bakery
John & Nicole Bertalli
01.2010 - 09.2010
TLC Cleaning Services
Kris Humphries
01.2010 - 05.2010
Blunt Salon
Neil
01.2009 - 07.2009
Hospitality
Various Positions-Broad Knowledge As An Adolescent
01.2006 - 12.2008
Highschool -
Mansfield Secondary College
Certificate IV - Accounting
MACE
Certificate III - Child Care
MACE
Certificate III - Hairdressing
Chisholm Tafe
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