Ashlea Martin
Brisbane,QLD
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Strong ability to read maps, understands tracking information and provide timely updates to field personnel. Dedicated 000 Emergency Medical Dispatcher offering 13 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Extensive Knowledge about documentation and dispatching systems. Reliable employee who works great under pressure and remains calm during emergency and high stress situations. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in EMS and Government industries.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Emergency Medical Dispatcher
Queensland Ambulance Service
2009.03 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Demonstrate awareness of people with diverse cultural backgrounds and undertake all available cross cultural related training to ensure rapid and appropriate responses.
- Deliver high levels of customer service through professional interaction and communication with patients, patients’ advocates, relatives, health professionals, members of the public, other emergency services and key stakeholders to ensure the best possible outcome for the patient is achieved whilst maintaining the positive reputation of the QAS.
- Dispatch and manage multiple resource responses simultaneously in accordance with QAS standard.
- Maintain an operational log, recording relevant details of incidents and actions during the shift using a computerised/manual record as required.
- Operate the Computer Aided Dispatch (CAD) system, radio communications system and ancillary equipment professionally and proficiently, in accordance with QAS standard operating procedures
- Present fit for duty by being physically and psychologically healthy, illness and fatigue free, and proactively utilise staff support and counselling services when required.
- Actively participate in the mentoring, teaching and development of peers and support other EMDs in meeting their learning objectives.
- Behave with honesty, integrity and impartiality to maintain the positive reputation of the QAS.
- Lead and manage staff in emergency management capability for disasters, major incidents and mass crowd gatherings, in close consultation with the Director Operations - Emergency Management, State Headquarters.
Voluntary Worker
International Volunteer HQ
2015.06 - 2015.06
- Maintained clean, neat and operational facilities to serve program needs.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Assisted with special events or programs.
Dairy Manager
Coles Supermarket
2008.03 - 2009.03
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Delegated tasks and gave direction to team employees within dairy department.
- Monitored workers to check adherence to safety regulations, issuing warnings or disciplinary actions to violators.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
Deli Associate
Coles Supermarket
2004.02 - 2008.03
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Created appealing food arrangements for party trays and specialized orders.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
No Degree - High School
Marymount College
Gold Coast11.2006
Skills
- Analytical and Critical Thinking
- Excellent Communication
- Attention to Detail
- Flexible and Adaptable
- Interpersonal Communication
- Critical Thinking
- Quick Learner
- Computer Skills
- Works Well Under Pressure
- Call Management
Certification
- EMD - Emergency Medical Dispatch
- Certificate III in Ambulance Communications (HLT31907)
- Certificate IV in Ambulance Communications (HLT41107)
- EMS Call Taking Certification (A4ECC06)
- EMS Dispatch Certification (A4EDC06)
- MPDS Diploma International Academy of Emergency Medical Dispatch
- QAS Code of Conduct and Public Sector Ethics Training (A3CCPSTC20)
- Work effectively with culturally diverse clients and co-workers (HLTHIR403B)
- Manage personal stressors in the work environment (HLTAMBPD401B)
- Coordinate resources (HLTAMBC403B)
- Apply advanced first aid (HLTFA402B)
Timeline
Voluntary Worker
International Volunteer HQ
2015.06 - 2015.06
Emergency Medical Dispatcher
Queensland Ambulance Service
2009.03 - Current
Dairy Manager
Coles Supermarket
2008.03 - 2009.03
Deli Associate
Coles Supermarket
2004.02 - 2008.03
No Degree - High School
Marymount College
- EMD - Emergency Medical Dispatch
- Certificate III in Ambulance Communications (HLT31907)
- Certificate IV in Ambulance Communications (HLT41107)
- EMS Call Taking Certification (A4ECC06)
- EMS Dispatch Certification (A4EDC06)
- MPDS Diploma International Academy of Emergency Medical Dispatch
- QAS Code of Conduct and Public Sector Ethics Training (A3CCPSTC20)
- Work effectively with culturally diverse clients and co-workers (HLTHIR403B)
- Manage personal stressors in the work environment (HLTAMBPD401B)
- Coordinate resources (HLTAMBC403B)
- Apply advanced first aid (HLTFA402B)
Similar Profiles
Jack WilliamsJack Williams
Acute Care Paramedic II at Queensland Ambulance ServiceAcute Care Paramedic II at Queensland Ambulance Service
Stewart HarperStewart Harper
Advanced Care Paramedic II at Queensland Ambulance ServiceAdvanced Care Paramedic II at Queensland Ambulance Service
Luke PowellLuke Powell
Advanced Care Paramedic 2 at Queensland Ambulance ServiceAdvanced Care Paramedic 2 at Queensland Ambulance Service