Summary
Overview
Work History
Education
Skills
Timeline
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Ashlea Tuxford

Bentley,WA

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

11
11
years of professional experience

Work History

Branch Manager

NAB
08.2019 - Current
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations, across CA2 and BA roles
  • Retain and Grow home loan book through calling, coaching and acquiring new business.
  • Complete lending appointments and applications when required.

Banking Advisor

NAB
03.2016 - 08.2019
  • Increased client satisfaction by providing personalized banking solutions and financial advice.
  • Strengthened customer relationships through timely follow-ups and proactive communication.
  • Improved branch sales performance by cross-selling various banking products and services.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
  • Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
  • Collaborated with team members to achieve branch targets and improve overall performance.
  • Assisted in training new employees, sharing best practices in achieving excellent customer service standards.

Customer Advisor

NAB
10.2012 - 03.2016
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Facilitated smooth transactions for customers by accurately processing cash transactions
  • Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
  • Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

First Coast High School
Jacksonville Florida USA
05.2006

Skills

  • Business Development
  • Branch Operations Management
  • Loans
  • Revenue Generation
  • Team Player
  • Time Management
  • Work Prioritization
  • Employee Development
  • Relationship Building and Management
  • Sales Development

Timeline

Branch Manager

NAB
08.2019 - Current

Banking Advisor

NAB
03.2016 - 08.2019

Customer Advisor

NAB
10.2012 - 03.2016

High School Diploma -

First Coast High School

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Ashlea Tuxford