Ashlee-Anne Elleray
!2 Calvert Crescent, Herdsmans Cover,Australia
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Australian Education Union
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Administration Assistant
Accru Hobart
01.2023 - 04.2024
- Telephone calls including incoming and outbound. Providing assistance and providing high levels of customer service to clientele, such as assisting with tax appointments and other enquiries. Reporting directly to the partners/senior management. Dealing with debtor management and invoicing, and preparation of meeting rooms along with catering.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Recorded expenses and maintained accounting records.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Customer service officer/Telephone operator
Department of Premier & Cabinet
01.2022 - 07.2022
- Telephone calls including incoming and outbound. Demonstrating high levels of customer service to provide information and advice regarding isolation regulations, vaccinations and travel reporting requirements. Demonstrating flexibility and adaptability to learn, retain and effectively communicate frequently changing protocols in response to complex enquires, whilst working as part of a team and or individually. Demonstrating an understanding of varying needs of customers, displaying empathy, following ongoing changes throughout the system. Data entry, meeting high levels of compliance in line with departmental policy’s procedures and guidelines.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer service officer/Telephone operator
Service Australia
09.2021 - 01.2022
- Telephony duties including providing high levels of customer service to respond to various enquiries within the call centre environment. Providing information related to the claims and entitlements process in line with eligibility criteria and giving personalized support to customers. Undertaking continuous training to provide correct information to customers regarding their records.
- Assisted call-in customers with questions
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Business Cert 3 -
Work And Training
Hobart, TAS11-2023
Skills
- Customer Service
- Honest and reliable
- Able to follow instructions
- Able to work individually
- Attention to detail
- Creative
- Internet and Email Programs
- Proficient computer skills
- Excel, Word, Windows, Publisher
- Answering Phones
Certification
- C Class Drivers license
- First Aid
- Working with Vulnerable people card
Timeline
Administrative Assistant
Australian Education Union
04.2024 - Current
Administration Assistant
Accru Hobart
01.2023 - 04.2024
Customer service officer/Telephone operator
Department of Premier & Cabinet
01.2022 - 07.2022
Customer service officer/Telephone operator
Service Australia
09.2021 - 01.2022
Business Cert 3 -
Work And Training
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