Ashlee Arden
Summary
Results-driven, excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Willing and Capable to learn new skills to further her career possiblities
Overview
16
16
years of professional experience
1
1
Certification
Work History
Carpet and Upholstery Steam Cleaner
Heathcote Carpet Cleaning
07.2024 - Current
- Inspected cleaning sites to provide cost estimates to customers.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Operated extractor to remove excess suds and water from carpet and furniture.
Cleaning Assistant
National Combined Services
04.2024 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Streamlined cleaning processes for increased efficiency and improved productivity within the team.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Bar Attendant
The Union Hotel
02.2009 - Current
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Learned how to make wide variety of mixed drinks.
- Bussed bottles and glassware to maintain clean bar area.
- Checked ID cards and verified bar guests were of legal age.
- Delivered food to customers at bar and tables.
- Restocked ice, condiments, and snacks.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
Customer Service Cashier
Cafe 245
05.2022 - 02.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Weeroona College
Bendigo, VICYear 11 Equivalent -
Bendigo Regional Institute of TAFE
Bendigo, VIC12-2010
Skills
- General and Commercial Cleaning
- Carpet cleaning
- Customer Service
- Alcohol awareness
- Bar equipment operation
- Inventory Management
- Payment Processing
- Receipt balancing
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Dependable and Responsible
- Computer Skills
Certification
- Alcohol Seller/Server License – Responsible Service Of Alcohol
References
Julie Allison
Heathcote Carpet Cleaning
0401490845
Sonya Tyack
Union Hotel Manager
0411266744
Timeline
Carpet and Upholstery Steam Cleaner
Heathcote Carpet Cleaning
07.2024 - Current
Cleaning Assistant
National Combined Services
04.2024 - Current
Customer Service Cashier
Cafe 245
05.2022 - 02.2023
Bar Attendant
The Union Hotel
02.2009 - Current
Weeroona College
Year 11 Equivalent -
Bendigo Regional Institute of TAFE
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