Ashlee Ball
Boronia,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Results-oriented receptionist with a robust background in client interaction and administrative support. Expert in streamlining appointment scheduling and optimizing front desk operations, leading to improved patient satisfaction. Ability to create a friendly atmosphere that encourages client loyalty and enhances overall service delivery.
Overview
21
21
years of professional experience
Work History
Salon Receptionist
Fresh Face Skin
Kilsyth, Vic
03.2025 - 05.2026
- Managed appointment scheduling and calendar updates efficiently.
- Answered phone calls and responded to client inquiries promptly.
- Greeted clients warmly upon arrival for appointments.
- Processed payments and handled transactions accurately at the front desk.
- Provided information about services and promotions to enhance client experience.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
Receptionist/Dental Assistant
Melbourne Orthodontic Group
02.2007 - 12.2021
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to ensure readiness for next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and provided post-procedure home care instructions to enhance understanding and compliance.
- Documented patient records with procedures performed and added notes taken to charts.
- Processed payments and updated accounts to accurately reflect balances and ensure efficient financial transactions.
- Transcribed tapes and notes from meetings into prescribed formats.
Waitress
Fasta Pasta
04.2005 - 12.2006
- Served food and beverages to patrons while ensuring order accuracy.
- Took reservations and to-go orders to streamline process for both the customer and the restaurant.
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
Education
Certified Mat And Reformer Instructor - Mat And Reformer Pilates Instructor
In Balance Education
05.2026 - 08.2026
Cert 3 Dental Assisting -
Ingenuity Instutute
ClaytonCompleted VCE -
Boronia Heights College
BoroniaCertificate 2 Hospitality -
Swinburne TAFE
LilydaleSkills
- Appointment scheduling
- Payment processing
- Customer service
- Phone etiquette
- Client relationship management
- Sales
- Excellent Written and Verbal Skills
- Works well within a team or autonomously
- Reliable and punctual
- Patient education
- Strong work ethic
- Positive can-do attitude
Timeline
Certified Mat And Reformer Instructor - Mat And Reformer Pilates Instructor
In Balance Education
05.2026 - 08.2026
Salon Receptionist
Fresh Face Skin
03.2025 - 05.2026
Receptionist/Dental Assistant
Melbourne Orthodontic Group
02.2007 - 12.2021
Waitress
Fasta Pasta
04.2005 - 12.2006
Cert 3 Dental Assisting -
Ingenuity Instutute
Completed VCE -
Boronia Heights College
Certificate 2 Hospitality -
Swinburne TAFE