Ashlee Bloffwitch
Elizabeth North
Summary
Experienced leader with strong background in guiding teams, managing complex circumstances, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
NAC Quality and Compliance Officer
Workskil Incorporated Australia
02.2024 - Current
- Strong administrative and communication skills via phone, email and face to face
- Demonstrated competence in Microsoft Office Suite with an emphasis on Outlook, Word and Excel
- Monitor and regularly audit completed work from staff, to ensure compliance requirements are met including call quality and case note audits
- Provide feedback to staff and communicate with managers and other departments respectively
- Maintain strong understanding and working knowledge of systems as well as contractual obligations
- Providing support and demonstrating empathy to clients and staff
- Deliver one on one training and coaching with regards to changes, compliance and effective processes
Employment Services Administrator Team Leader
Workskil Incorporated Australia
08.2019 - 02.2024
- Strong administrative and communication skills via phone, email and face to face
- Monitoring and assessing high levels of inbound call flow data and managing trends and rostering
- Managing phone and email enquiries from Workskil sites and customer base nationally regarding multiple programs
- Managing multiple email inboxes and correspondence accordingly
- Demonstrated competence in Microsoft Office Suite with an emphasis on Outlook, Word and Excel
- Ability to review, interpret and distribute reports as well as ability to use this data to identify trends regarding performance and compliance
- Motivate and support staff to meet KPI’s and targets daily, weekly and monthly including setting KPIs and managing performance and compliance, specifically call handling, customer service and business as usual expectations
- Monitor and regularly audit completed work from staff, to ensure compliance requirements are met including call quality and case note audits
- Provide feedback to staff and communicate with managers and other departments respectively
- Deliver complex changes and updates of Policies and Procedures to all staff, providing support to all stakeholders, internal and externally
- Maintain strong understanding and working knowledge of systems as well as contractual obligations
- Providing support and demonstrating empathy to clients and staff
- Demonstrating conflict resolution and mediation skills with regards to clients and staff, including but not limited to department and organisational staff
- Deliver one on one training and coaching with regards to changes, compliance and effective processes
- Oversee the running of a team of up to 30 ESA staff members, monitoring compliance, call quality and other daily tasks consecutively
Employment Broker/Consultant
Workskil Incorporated Australia
05.2017 - 08.2019
- Case management
- Customer service
- Time management
- Prioritize caseload
- Working with all stream eligible clientele
- Job search assist
- Stream Service Reviews
- Resume assistance
- Networking and building ongoing relationships with employers
- Running of job search groups
- Sourcing and managing vacancies including resume screening and reference checks
- Case noting
- Good telephone technique
- Team player
- Excellent conflict management and resolution skills
- Completing initial appointment
- Referring client to specialized services where appropriate
Employment Services Administrator
Workskil Incorporated Australia
07.2015 - 05.2017
- Strong administrative skills
- Managing phone and email enquiries from Workskil sites nationally
- Working knowledge of Microsoft Office Suite with an emphasis on Outlook, Word and PowerPoint
- Maintaining administration and compliance requirements evidenced by quality case notes
- Diary Management
- Assisting with customer enquiries and providing effective solutions in a timely manner
- Providing support and demonstrating empathy to customers
- Demonstrating conflict resolution and mediation skills
Employment Consultant
Workskil Incorporated Australia
11.2011 - 06.2015
- Case management
- Customer service
- Time management
- Prioritize caseload
- Youth and Mature age client Stream 1
- Job search assist
- Stream Service Reviews
- Resume assistance
- Good sound knowledge of the Employment Service System
- Case noting
- Good telephone technique
- Team player
Employment Consultant
Employment Directions
07.2009 - 11.2011
Receptionist – Data Entry
CRS Australia
06.2008 - 07.2009
Supervisor Position
Gawler Foodland
01.2003 - 01.2008
Education
Certificate IV - Employment Services
Salvation Army Training Plus
01.2018
Year 12 - undefined
Xavier College
01.2006
Timeline
NAC Quality and Compliance Officer
Workskil Incorporated Australia
02.2024 - Current
Employment Services Administrator Team Leader
Workskil Incorporated Australia
08.2019 - 02.2024
Employment Broker/Consultant
Workskil Incorporated Australia
05.2017 - 08.2019
Employment Services Administrator
Workskil Incorporated Australia
07.2015 - 05.2017
Employment Consultant
Workskil Incorporated Australia
11.2011 - 06.2015
Employment Consultant
Employment Directions
07.2009 - 11.2011
Receptionist – Data Entry
CRS Australia
06.2008 - 07.2009
Supervisor Position
Gawler Foodland
01.2003 - 01.2008
Year 12 - undefined
Xavier College
Certificate IV - Employment Services
Salvation Army Training Plus
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