Ashlee Collison-turner
Reynella,SA
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist/Admin
Hearing Matters
03.2023 - Current
- Managed front desk operations, ensuring smooth and efficient visitor check-in processes.
- Coordinated scheduling for appointments and meetings, optimizing time management for multiple teams.
- Handled incoming calls and inquiries, providing accurate information and exceptional customer service.
- Maintained organized filing systems, improving accessibility of important documents and records.
- Developed standardized procedures for daily operations, enhancing overall efficiency at the front desk.
- Resolved client issues promptly, contributing to increased satisfaction and positive relationships with stakeholders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Casual Receptionist
Glenelg Medical Practice
01.2023 - Current
Phlebotomist
Clinpath Laboratories
01.2017 - 01.2022
- Collected blood samples ensuring adherence to safety and infection control protocols.
- Prepared specimens for laboratory analysis, maintaining accurate labeling and documentation.
- Assisted in training new phlebotomists on best practices and techniques.
- Monitored patient comfort and addressed concerns during procedures to enhance experience.
- Developed standard operating procedures for specimen handling, ensuring compliance with regulatory standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
Hotel services
Helping Hand New Aged Care
01.2014 - 01.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer service
KFC
01.2011 - 01.2014
Education
Certificate III - Pathology Collection
TAFE SA
SA11.2016
Skills
- Collecting a variety of specimens from patients
- Providing a high standard Customer service
- Patient identification, filling out paperwork, labelling tubes and other specimens
- ASADA collection
- Stock ordering
- Trained in ABG Collection
- Trained in Hospital collection and have worked at St Andrews, North Adelaide Calvary, Calvary Adelaide, Ashford hospital
- Worked at tennyson with cemo patients with very difficult veins
- Domicillary rounds
- Strong team work skills
- High Customer service
- Food handling
- Cleaning
- Chemical training
- Cash handling
- OH&S training
- Stock control
- Working with different cultures
- Team work
Certification
- Certificate 3 in pathology collection
- Working With Children Check (WWCC) renewed 2023-01-27 ID: SRN 0066-7240
- Police check renewed 2023-01-09 Reference No: 6800877-3739112
- Current full SA drivers licence
- Certificate 1&2 in food and hospitality
Hobbies and Interests
Baking, family time with my twins and sports
ABILITIES & ATTRIBUTES
- SAFETY:
- Comply with company policies and procedures, and WH&S regulations
- Communicate with management on all aspects of potential risks & hazards
- Immediately report hazards and incidents to management
- Maintain duty of care for colleagues and customers
- CONFLICT RESOLUTION:
- Handle pressure and conflict situations in a professional manner
- Involve management and/or authorities as appropriate, focussing on the task at hand and safety to all
- COMMUNICATION:
- Effective communication skills (verbal, written and interpersonal)
- Ability to build/maintain a positive rapport and communication effectively with individual’s and all levels of authority , ages and diverse cultures
- Attentive listening skills, articulate & confidence manner (face-to-face & phone)
- Liaise effectively with colleague, clients and third party providers
- ABILITIES:
- Ability to work confidently with no supervision
- Proactive & effective team member, working collaboratively within an efficient and positive team environment (commitment to assisting others)
- Proven excellent ability to supervise, train and manage staff
- Strong motivation, team building and influencing skills
- Finely tuned time management skills with ability to multi-task and prioritise
- Accurate cash-handling and numerical skills
- PERSONAL ATTRIBUTES:
- Friendly personality, courteous and well presented
- Great with customer service
- Reliable, trustworthy, flexible and hardworking
- Enthusiastic and highly self-motivated with a responsible attitude
- Proven work ethic, loyal employee and punctual
- Discreet with ability to maintain confidentiality (customer and colleagues)
- Enjoy working with the public and interacting with people
My Experience
- I have worked at Clinpath and was there for neally 5 years.
- I am great with patients and love my job
- I started in collection centres all around the south of adelaide, then i wanted to take on a more challenging role that put me to the test so i moved into hospitals and sints that day i never looked back. i worked alot at St Andrews and Ashford hospital plus more hospitals i am very good at bleeding and getting difficult veins i have also done ABG's. i have worked at tennyson where i was working with cemo patients and did very well there. i have also done domicillary shifts
- 2013 I was worked in Hotel Services at Helping Hand New Age Care, Mawson Lakes. My duties involved cleaning, manual handling, food handling, cash handling, Occupational, health and safety and Resident interaction. This involved communicating with the residents about their needs and what I could do to make them more comfortable.
Timeline
Receptionist/Admin
Hearing Matters
03.2023 - Current
Casual Receptionist
Glenelg Medical Practice
01.2023 - Current
Phlebotomist
Clinpath Laboratories
01.2017 - 01.2022
Hotel services
Helping Hand New Aged Care
01.2014 - 01.2017
Customer service
KFC
01.2011 - 01.2014
Certificate III - Pathology Collection
TAFE SA
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