Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Ashlee Conway

Ashlee Conway

Woodcroft,SA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assisstant Store Manager (10 Month Contract)

COG Typo
11.2023 - Current
  • Enable the team to create great experiences for customers and drive business outcomes for the store
  • Lead and embed a culture that builds a team of engaged product and Brand ambassadors within the store
  • Enable and empower the Store Management team who are customer first, people focused and results driven
  • Coach the team to deliver multiple Brand moments and an elevated flagship experience for our customer to shop seamlessly throughout the store
  • Identify the teams development needs and motivators to drive wellness, engagement and performance to build our bench for future succession
  • Work with the Field VM and Merch partners to provide customer and store insights to drive results and to create great experiences for our customer
  • Manage store schedules and wages effectively to achieve productivity and wage targets
  • Advocate for Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Social Media Specialist/Stall Operator

Montana Rose & Three Little Kisses
04.2020 - Current
  • Organise the use of social media platforms with advision on posts and content created
  • At markets, prepared setups and display execution paired with customer service, order prep and collection.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.

Team Member Casual

COG Cotton On
11.2023 - 11.2023
  • Demonstrate the COG way acting as a brand ambassador
  • Advocate for the company’s foundation and story with ‘The Good’
  • Maintain store presentation, VM, and loss preventions standards
  • Customer obsessed and offering solutions to meet and exceed customer expectations
  • Follow the Vibe across multiple stores with steps daily to push personal and team involvement
  • Keep track and record KPI and result metrics with cadence plans on improvement individually and across the board.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Store Manager

COG Factorie
04.2023 - 11.2023
  • Enable the team to create great experiences for customers and drive business outcomes for the store
  • Lead and embed a culture that builds a team of engaged product and Brand ambassadors within the store
  • Enable and empower the Management team who are customer first, people focused and results driven
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coach the team to deliver multiple Brand moments and an elevated flagship experience for our customer to shop seamlessly throughout the store
  • Identify the teams development needs and motivators to drive wellness, engagement and performance to build our bench for future succession
  • Work with the Field VM and Merch partners to provide customer and store insights to drive results and to create great experiences for our customer
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Manage store schedules and wages effectively to achieve productivity and wage targets
  • Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Team Member Casual

COG Factorie
06.2022 - 04.2023
  • Relief management in multiple stores
  • Demonstrate the COG way acting as a brand ambassador
  • Advocate for the company’s foundation and story with ‘The Good’
  • Maintain store presentation, VM, and loss preventions standards
  • Developed strong cooperative relationships with coworkers and managers.
  • Customer obsessed and offering solutions to meet and exceed customer Follow the Vibe across multiple stores with steps daily to push personal and team involvement
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Keep track and record KPI and result metrics with cadence plans on improvement individually and across the board.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Team Member

KFC
01.2017 - 05.2022
  • Clean and sanitize areas according to procedural practices
  • Preparing food in a safe hygienic procedures
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Preparing and cleaning work stations in accordance with food safety practices and procedures.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Santa’s Wonderland

Adelaide
12.2019 - 12.2019
  • Clean and prepare areas of play in accordance with workplace procedures
  • Supervised children in areas of play and attended to children and adults with queries and small emergencies
  • Skilled at working independently and collaboratively in a team environment.
  • Providing service to attendees as required.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Relief Early Childhood Educator

Kids@Woodcroft
12.2018 - 07.2019
  • Clean and sanitize areas of play following the carry out of activities
  • Preparing and serving food with nutritional value in a safe, hygienic manner following food safe procedures
  • Applied play-based strategies to provide diverse approaches to learning.
  • Supervise and provide activities that utilize and develop cognitive and motor development.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Increased early numeracy proficiency by integrating math concepts into daily routines and playtime activities.
  • Organized and supervised large and small group activities.
  • Created safe and nurturing learning environment for children.
  • Developed innovative activities to engage young children in learning process.
  • Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
  • Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
  • Promoted sensory development by providing access to different textures.

Work Placement (Team Member)

Kids@Woodcroft
10.2018 - 11.2018
  • Clean and sanitize areas of play according to health and safety procedures
  • Promoted sensory development by providing access to different textures.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Preparing and serving food with nutritious value in accordance to hygienic policies and procedures
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Supervise and provide activities that utilize and develop cognitive and motor development.
  • Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.

Education

Bachelor of Arts - Fashion Design And Merchandising

Flinders University
Adelaide, SA

Certificate - Responsible Service of Alcohol (RSA)

Galaxy Training
Adelaide
09.2020

Diploma of Applied Fashion Design & Merchandising - Fashion Design

TAFESA
Adelaide
2019

SACE + ATAR - Year 12 Completion

Reynella East College
Adelaide
2019

Cert III Early Childhood Education And Care - Early Childhood Education

MADEC
Adelaide
2018

Skills

  • Customer Relations
  • Store operations
  • Customer Service Management
  • Team leadership and coaching
  • Inventory and Cash Management
  • Recruitment and termination
  • Employee Scheduling
  • Documentation And Reporting
  • Team and Culture Development
  • Product and Visual Merchandising
  • Loss Prevention and Risk Management
  • Retail Merchandise Quality Standards

Additional Information

Volunteering

Woodcroft Heights Children’s Centre – Community Centre Bread Run

Seacombe Softball Club - Club Days and Fundraising Events

Glenelg Softball Club – Club Days and Fundraising Events

Cambodian Rice Run Fashion Parade – Dressing models with detail on garment features for runway shows


Timeline

Assisstant Store Manager (10 Month Contract)

COG Typo
11.2023 - Current

Team Member Casual

COG Cotton On
11.2023 - 11.2023

Store Manager

COG Factorie
04.2023 - 11.2023

Team Member Casual

COG Factorie
06.2022 - 04.2023

Social Media Specialist/Stall Operator

Montana Rose & Three Little Kisses
04.2020 - Current

Santa’s Wonderland

Adelaide
12.2019 - 12.2019

Relief Early Childhood Educator

Kids@Woodcroft
12.2018 - 07.2019

Work Placement (Team Member)

Kids@Woodcroft
10.2018 - 11.2018

Team Member

KFC
01.2017 - 05.2022

Bachelor of Arts - Fashion Design And Merchandising

Flinders University

Certificate - Responsible Service of Alcohol (RSA)

Galaxy Training

Diploma of Applied Fashion Design & Merchandising - Fashion Design

TAFESA

SACE + ATAR - Year 12 Completion

Reynella East College

Cert III Early Childhood Education And Care - Early Childhood Education

MADEC

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Ashlee Conway