Ashlee CRAWFORD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
FINANCIAL SERVICES ADMINISTRATOR
Daimler Truck Financial Service
01.2023 - 08.2023
- Collaborated with cross-functional teams to develop comprehensive financial strategies, ensuring alignment with company goals.
- Maintained updated records of all financial transactions to support traceability.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
VEHICLE DELIVERY COORIDATOR
SG Fleet
07.2021 - 12.2022
- Coordinated with various teams to ensure timely vehicle allocation, improving overall operational efficiency.
- Developed strong relationships with vendors, resulting in better pricing and service quality for the company''s vehicles.
- Trained new staff members on company-specific vehicle coordination processes and tools, maintaining consistency in operations across the organization.
- Maintained accurate driver information for delivery scheduling.
2nd Year Apprentice
The Red Door
01.2019 - 01.2020
Education
Certificate III - Business Administration
SUZAN JOHNSTON TRAINING ORGANIZATION
Melbourne, VICSkills
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
- Call Management
- Data Entry
- Call Center Experience
- Active Listening
- Conflict Resolution
- Team Development
- Customer Education
- Payment Processing
- Money Handling Abilities
Timeline
FINANCIAL SERVICES ADMINISTRATOR
Daimler Truck Financial Service
01.2023 - 08.2023
VEHICLE DELIVERY COORIDATOR
SG Fleet
07.2021 - 12.2022
2nd Year Apprentice
The Red Door
01.2019 - 01.2020
Certificate III - Business Administration
SUZAN JOHNSTON TRAINING ORGANIZATION
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