Ashlee Curran

Throughout my years of employment, I have taken breaks for family, travel, and other work commitments.

• Adaptability / Reliability: Consistently available and dependable.
• Customer Relationship Building: Developed strong rapport with regular customers, resulting in increased loyalty and repeat business.
• Multitasking: Successfully balanced multiple tasks in a fast-paced environment while prioritizing customer needs.
• Collaboration: Worked seamlessly with colleagues to provide prompt and excellent service.
• Training: Assisted in staff training, contributing to overall team efficiency and productivity.
• Hygiene and Compliance: Maintained a clean and organized retail and kitchen area to comply with hygiene and health regulations.
• Pressure: Managed high-volume transactions during peak hours, maintaining composure under pressure.

• Increased Repeat Business: Provided excellent customer service and promptly resolved any issues or concerns, resulting in increased customer loyalty.
• Positive Attitude: Maintained an upbeat and positive demeanour in a busy, customer-focused environment.
• Professional Representation: Upheld high standards of professionalism while interacting with customers, representing the company effectively.
• Efficiency: Effectively managed multiple tasks simultaneously, including loading and unloading vehicles, route planning, and completing paperwork.
• Supervision: Oversaw warehouse operations by managing employees during shifts.
• Computer Proficiency: Skilled in using office software for tasks related to inventory management, invoicing, and paperwork completion.
• Resolving: Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.

Successfully built up a closed-down Take Away store, sold due to wanting to travel more

• Client Relationships: Developed and maintained strong relationships with clients, resulting in repeat business and valuable referrals.
• Operational Excellence: Oversaw daily operations, ensuring accurate and efficient task completion by team members.
• Customer Satisfaction: Implemented efficient business processes and provided exceptional service, leading to increased customer satisfaction.
• Financial Management: Managed budgeting, financial reporting, and tax preparation for the business.
• Team Leadership: Hired, trained, and managed dedicated employees focused on achieving business goals.
• Positive Workplace Culture: Established a collaborative and engaging workplace culture that fostered employee loyalty and productivity.
• Cost Optimization: Successfully negotiated contracts with suppliers, reducing overall costs for the business.

• Effective Communication: Successfully communicated with employees, suppliers, and stakeholders to align everyone toward established business goals.
• Diversity and Inclusion Advocate: Championed diversity and inclusion efforts, fostering a creative and innovative workplace for employees from diverse backgrounds.
• Operational Management: Managed inventory control, cash handling, and store opening/closing procedures.
• New Hire Mentorship: Mentored new hires during their onboarding process, ensuring their readiness for successful roles.
• Payroll Oversight: Approved regular payroll submissions for employees.
• Financial Accuracy: Reconciled daily sales transactions, maintaining accurate revenue records.
• Customer Service: Provided exceptional service to clients, resulting in increased satisfaction and repeat business.

I began my career as a cleaner and was later promoted to office duties with an Iluka contractor. When the contract ended, Iluka offered me a position as an operator. I became the only female plant operator at the mine.

SKILLS:

• Downtime Reduction: Conducted regular maintenance checks and promptly troubleshooted equipment issues, minimizing downtime.
• Cross-Functional Collaboration: Collaborated with cross-functional teams to identify process plant operation improvements.
• Incident Investigations: Actively participated in incident investigations, identifying root causes and implementing corrective action plans.
• Safety Enhancement: Conducted thorough risk assessments and implemented necessary precautions to enhance safety.
• Adherence to Procedures: Followed plant safety procedures, rules, and regulations diligently.

I gained valuable experience from working in family business's from a young age! The exposure contributed to my exceptional work ethic and ability to connect with people. Time in the bar industry provided me with diverse interactions, allowing me to engage with various individuals.