Ashlee Emmerson
Werribee,VIC
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in practice management sofewares, records and front desk management. Offers successful career history comprising more than 2 years.
Bringing top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Customer service officer
St Vincent’s Private, Hospital Werribee
08.2021 - Current
- Helped large volume of patients every day with a positive attitude and focus on patient satisfaction and dignity.
- Managed calls, emails and monthly planning.
- Patient meet and greet and check in.
- Managed payments, updated account balances and discussed subsequent payments with patients.
- Used an extensive range of practice management programs.
- Acting 2IC.
Sales Associate
TK Maxx
11.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Barista
The South Corner
12.2017 - 04.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
Education
Certificate III in Pathology Collection - Allied Health
THE GORDON INSTITUTE
Werribee, VIC12.2019
Diploma of Beauty Thearpy - Beauty
Pragmatic Training
Frankston, VIC2013
Certificate III & IV in Beauty Therapy - Beauty
Pragmatic Training
Frankston, VIC2012
Skills
- Data Entry
- Critical Thinking
- Front Desk Operations
- Medical Information Software
- Medical Billing and Coding
- Checking Patient Details
- Patient Relations
- Punctuality
Timeline
Customer service officer
St Vincent’s Private, Hospital Werribee
08.2021 - Current
Sales Associate
TK Maxx
11.2020 - 06.2021
Barista
The South Corner
12.2017 - 04.2020
Certificate III in Pathology Collection - Allied Health
THE GORDON INSTITUTE
Diploma of Beauty Thearpy - Beauty
Pragmatic Training
Certificate III & IV in Beauty Therapy - Beauty
Pragmatic Training
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