Ashlee Ferguson
Baldivis
Summary
Strong leader and problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused, with years of professional experience assisting customers and stakeholders. Hardworking and passionate job seeker with strong organizational skills, eager to improve professional standing and education.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Service Officer
Services Australia
08.2023 - Current
- Ensured departmental compliance with legal requirements by reviewing relevant legislation regularly.
- Implemented policy changes that led to improved service delivery and customer satisfaction.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted thorough research and analysis for informed decision-making on policy implementation.
- Provided timely assistance to citizens, addressing concerns and resolving issues effectively.
Assistant Manager
Woolworths
08.2022 - 07.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Supervisor
Woolworths
09.2017 - 08.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Resolved account issues to build rapport and relationships with customers.
- Assessed and authenticated customer exchanges, voids and returns.
- Created customer support strategy to increase customer retention.
- Assisted in payroll office duties, money handling and weekly reporting.
Education
Diploma of Government - Government
Canberra Institute of Tech
Canberra, ACT08-2024
High School Diploma -
Baldivis Secondary College
Baldivis, WA11.2020
Skills
- Staff Management
- Staff Training
- Customer Service
- Time Management
- Financial Management
- Business Administration
- Microsoft Office Expertise
- Promotional Planning
- Community engagement
- Data entry proficiency
- Stakeholder relations
Certification
- Certificate II Hospitality
Timeline
Public Service Officer
Services Australia
08.2023 - Current
Assistant Manager
Woolworths
08.2022 - 07.2023
Customer Service Supervisor
Woolworths
09.2017 - 08.2022
- Certificate II Hospitality
Diploma of Government - Government
Canberra Institute of Tech
High School Diploma -
Baldivis Secondary College
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