Ashlee Green
Wollar,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Manager
Telstra
07.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Telstra
01.2017 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Consultant
Telstra
01.2008 - 01.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Education
Year 10 Certificate
St. John's College
Dubbo, NSW12.2003
Skills
- Complex Problem-Solving
- Managing Employee Relations
- Staff Management
- Verbal and Written Communication
- Team Leadership
- Productivity Performance
- Sales Strategies
- Organizational Policies
- Customer Service
- Customer Relationship Management
- Coaching and Mentoring
- Manage Contracts
Timeline
Manager
Telstra
07.2020 - Current
Assistant Manager
Telstra
01.2017 - 07.2020
Sales Consultant
Telstra
01.2008 - 01.2017
Year 10 Certificate
St. John's College
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