Ashlee Griese
Moree
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent communicator and awareness of CESU center Policies safety and security.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Correctional Officer
Corrective Services NSW
Moree
04.2019 - Current
- Look after inmates in line with CSNSW policy.
- Process induction paperwork for fresh custodies.
- Process release of custodies when approved.
- Transport of inmates between court and correctional Centre locations.
- Operation of MR vehicle.
- Incident reporting and Management.
- Operation of firearm.
- Conduct official duties with respect and integrity as per CSNSW Protocol.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters and work areas for contraband.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Achievement and Completion of Certificate III in Custodial Practice.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Owner Director
Bloom Fitness Moree
Moree
11.2014 - 12.2019
- Supply personal training and programming for weight loss.
- Discuss nutrition and supplements with clients and what’s required for genuine fitness results.
- Teach fundamentals of Fitness in order for clients to maintain gym and fitness safety.
- Invoicing and marketing of business.
- Monitor and record results.
- Referral for medical treatment should clients not meet Fitness screening criteria.
- Making sure studio is within OH&S standard.
- Completion of Certificate III & IV in Fitness
- Achieving results and target outcomes for Clients and business operations.
Manager
Eyra Medical And Skin Clinic
Moree
11.2013 - 04.2019
- To Manage and facilitate operation of Medical facilities.
- Provide service and information to patients as efficiently as possible.
- Filing of information and medical documents.
- Perform treatments and monitor patients in accordance with Doctor recommendations.
- Stationary and supply for Moree and Armidale location.
- General cleaning duties.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Management of over 5000 patients between multiple facilities.
Hardship Specialist
National Mortgage Company
Broadbeach
05.2012 - 11.2013
- Provide exceptional customer service and answer questions in relation to accounts.
- Data entry and creation of legal documents.
- Help clients in financial difficulty and advice on payment and legal options.
- Achievement target goals and ensure portfolio meets benchmark monthly.
- Contact clients regarding repayments and overdue accounts.
- Provide lending with background information for new loan applications.
- Send out documentation when necessary and make sure all accounts are compliant with business rules.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager/Complaints Management
Stella Asia Pacific/Telstra
Gold Coast
11.2009 - 05.2012
- Provide customers with a high level of service and solve issues with their current services, Billing and make recommendations in regards to new services and changes on the account.
- Answer questions from other employees while working on help desk and assist in training of other agents that are being inducted to Telstra.
- Provide feedback to managers about any issues or improvements.
- Manage and Train multiple Telstra Employees and give coaching and feedback if necessary.
- Supervise floor and attend to all customers to find out what their needs are and to supply the right staff member to resolve the customer enquiry and increase performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Skills
- Administrative support
- Customer service
- Conflict resolution skills
- Safety and Security
- Strong Interpersonal Skills
- Service standard compliance
- Inmate behavior modification tactics
- Search and Seizure Procedures
- Safety and Security Enforcement
- Inmate Management
Certification
Certificate IV Finance and Mortgage Broking (March 2013)
Certificate in Laser Safety AACDS (2014)
Certificate III Fitness Fit link (2015)
Certificate IV Fitness Fit Link (2015)
Custodial Services Certificate III (2019-2020)
MR License (August 2019)
Referees
Glen Bailey
Assistant Superintendent
Corrective Services NSW
Mobile: 0419 546 973
Email: Glen.Bailey@justice.nsw.gov.au
Marty VanVegchel
Senior Correctional Officer
Moree CESU
Corrective Services NSW
Ph: 67511079
Email: Marty.VanVegchel@justice.nsw.gov.au
Maree McPhee
Manager
Eyra Medical & Skin Clinic
Mobile: 0427 546 575
Timeline
Correctional Officer
Corrective Services NSW
04.2019 - Current
Owner Director
Bloom Fitness Moree
11.2014 - 12.2019
Manager
Eyra Medical And Skin Clinic
11.2013 - 04.2019
Hardship Specialist
National Mortgage Company
05.2012 - 11.2013
Assistant Manager/Complaints Management
Stella Asia Pacific/Telstra
11.2009 - 05.2012
Certificate IV Finance and Mortgage Broking (March 2013)
Certificate in Laser Safety AACDS (2014)
Certificate III Fitness Fit link (2015)
Certificate IV Fitness Fit Link (2015)
Custodial Services Certificate III (2019-2020)
MR License (August 2019)
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