ASHLEE HARRIS
Oran Park,Australia
Summary
Professional in customer service, delivering impactful support and solutions to ensure client satisfaction and better outcomes. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Overview
21
21
years of professional experience
Work History
Customer Service Officer
DEPARTMENT OF COMMUNITIES & JUSTICE
05.2019 - Current
- The Client Service Officer’s role is to deliver housing services to vulnerable people in NSW to ensure that housing products and support services are effectively targeted to meet their housing needs.
- Respond to phone enquiries from Housing NSW clients and members of the public and provides accurate and appropriate information about Housing NSW products and services
- Assess and Process Rent Start applications which are interest free bond loans to eligible clients.
- Assess and process Advanced Rent Grant’s for eligible clients.
- Using relevant software and inputting data into the software ensuring all data is accurate.
- Issuing bond letters.
- Assisting and supporting team members and management in adhoc and training.
- Assisting Service Managers with Ministerial Social Housing Applications.
- Assisting flood affected clients with welfare checks and booking emergency accommodation.
Customer Care Consultant
RAMS FINANCIAL GROUP PTY LTD
09.2017 - 05.2019
- Be the primary point of contact to provide exceptional customer service for clients and existing and potential customers regarding queries relating to home loans, deposit accounts, customer accounts and transaction enquiries.
- Action account maintenance requests.
- Provide RAMS product information to new and existing customers.
- Provide a high level of customer care for customers contacting RAMS via the “Contact Us” email.
- Assist in Team Managing by providing floor support in absence of the Team Managers.
- Complaint Resolution.
- Re-draw Auditing.
- Multiple system navigation - Solace, Fynix, NAC, Encrypted Email System, RAMs Wiki Symmetry.
- Liaising with Home Loan Managers (franchises).
- Personal Achievements:
- Top 3 Monthly Quality Assurance Scorer - January 2018, April 2018, June 2018.
- Unisys Spartan Award.
- RAMS WOW Customer Experience Award.
Customization Officer
BRIGHTSTAR LOGISTICS PTY LTD
02.2015 - 12.2016
- Customize Samsung mobile phones (new releases) with demo software provided by Samsung.
- Quality Assurance for product shipment.
- Data Entry (predominantly Microsoft Excel) to log orders.
- Meet and exceed shipping deadlines for a fast-paced logistics line.
- Accurately inspect and value Telstra phones sent in by Telstra customers for upgrades.
- Stock counting for Inventory purposes.
- Demonstrate time efficiency to ensure early morning shipments are on time (overtime worked). Ensure attention to detail is given when pick-packing parts for orders of Australia Post Scanners.
- Customize Southern phone internet modems with client details and logon information.
Receptionist
INNER WEST SKILLS CENTRE, DARLINGHURST
01.2012 - 01.2012
- Temporary Contract
Bar/Wait staff / Barista
BREAKERS CAFÉ, MT MAUNGANUI, NEW ZEALAND
01.2005 - 01.2007
- Part Time
Education
Certificate Level 4 - Social Housing
TAFE
01.2023
Certificate Level 4 - Business Administration- Medical
TAFE- OTEN NSW
01.2020
Certificate of achievement Level 2 - NCEA
THE CORRESPONDENCE SCHOOL
01.2009
Certificate Level 4 - Health Care assistance
BAY OF PLENTY POLYTECHNIC
01.2009
Certificate of achievement Level 1 - NCEA
TAURANGA GIRLS COLLEGE
01.2007
Skills
- Support resolution skills
- Complaint handling
- Data entry
- Customer focus
- Customer service
- Active listening
- Critical thinking
- Call center customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team building and leadership
- Quality assurance
- Team collaboration
- Staff management
Timeline
Customer Service Officer
DEPARTMENT OF COMMUNITIES & JUSTICE
05.2019 - Current
Customer Care Consultant
RAMS FINANCIAL GROUP PTY LTD
09.2017 - 05.2019
Customization Officer
BRIGHTSTAR LOGISTICS PTY LTD
02.2015 - 12.2016
Receptionist
INNER WEST SKILLS CENTRE, DARLINGHURST
01.2012 - 01.2012
Bar/Wait staff / Barista
BREAKERS CAFÉ, MT MAUNGANUI, NEW ZEALAND
01.2005 - 01.2007
Certificate Level 4 - Business Administration- Medical
TAFE- OTEN NSW
Certificate of achievement Level 2 - NCEA
THE CORRESPONDENCE SCHOOL
Certificate Level 4 - Health Care assistance
BAY OF PLENTY POLYTECHNIC
Certificate of achievement Level 1 - NCEA
TAURANGA GIRLS COLLEGE
Certificate Level 4 - Social Housing
TAFE