Ashlee Haynes
Lilydale,Vic
Summary
Proven track record in enhancing patient flow and satisfaction at FoX Dental Implant Centres Melbourne through expert coordination and relationship building. Skilled in medical billing and fostering trust, I streamlined operations and significantly improved team performance. Demonstrates exceptional office administration and empathetic customer service, ensuring efficient and compassionate patient care. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Exact appointment scheduling system to manage over hundreds of patients weekly. Organized and accurate in managing patient flow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
FoX Dental Implant Centres Melbourne
08.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
Practice Manager
My Body Dental
11.2020 - 07.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
Customer Service Representative
IGA Supermarket
03.2016 - 03.2019
Education
Box Hill Institute
Box Hill 11.2020 - 11 2021
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Office Administration
Payment Collection
Medical Billing
Complaint Handling
Certification
- Certified Dental Assistant
Timeline
Medical Receptionist
FoX Dental Implant Centres Melbourne
08.2022 - Current
Practice Manager
My Body Dental
11.2020 - 07.2022
Box Hill Institute
11.2020 - 11 2021
Customer Service Representative
IGA Supermarket
03.2016 - 03.2019
Similar Profiles
Jasmine HarrisJasmine Harris
Patient Experience Coordinator at FOX Dental Implant CentresPatient Experience Coordinator at FOX Dental Implant Centres
MARIA HERNANDEZMARIA HERNANDEZ
Dental treatment coordinator and Surgical Director at Aria Dental Implant Center & Dental Hearts Implant CenterDental treatment coordinator and Surgical Director at Aria Dental Implant Center & Dental Hearts Implant Center
Stephanie BurleighStephanie Burleigh
Lifeguard Supervisor at Melbourne Sports CentresLifeguard Supervisor at Melbourne Sports Centres
Bernadette AbbottBernadette Abbott
Nominated Supervisor, Educational Leader, Teacher at Seville PreschoolNominated Supervisor, Educational Leader, Teacher at Seville Preschool
KALEB WADEKALEB WADE
Warehouse Assistant at Medical Developments InternatinalWarehouse Assistant at Medical Developments Internatinal