Ashlee Kahui-Ariki
Burpengary,QLD
Summary
Currently working full time at the RSPCA in Wacol as a pets in crisis coordinator. Has experience in being a community-oriented Officer comfortable working in high-stress situations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Animal Shelter Officer
Auckland Council
Auckland, AUK
11.2021 - Current
- Restrained animals safely during exams and euthanasia procedures.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for over 100 plus dogs and prevent spread of disease.
- Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
- Minimized animal injury risk by monitoring behaviours and eliminating safety hazards.
- Worked aggressive dogs safely
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Microchipping of dogs safely.
Animal Management Officer
Auckland Council
Auckland, AUK
11.2022 - 07.2023
- Wrote detailed statement reports for use in investigations.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Educated dog owners on dog registration, desexing and dog control act. Information/ Help with food packages.
- Engaged and negotiated with dog owners.
- Handled and worked aggressive, pole and injured dogs
- Knowledge of SAP, GeoOp and databases.
Animal Care Attendant
The Auckland SPCA
Mangere
11.2019 - 10.2021
- Animal caring and general animal house keeping. Preventing disease spread/ Cross contamination.
- Administering Medicine and daily health checks.
- Customer service and animal matching. Have helped bring down numbers of animals being returned by 60%.
- Adoption processing. Ensuring all animal details are correct and up to date.
- Administration- phone calls and scheduling appointments with customers or interested parties on animals.
- Hazard managing and identification.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Administered medications to animals in treatment and documented changes in condition.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Kept animals clean and free of contaminants to promote optimal health.
Sales Assistant
R&R Doors
Wiri
07.2019 - 12.2019
- General cleaning.
- Advertising and marketing.
- Sales work. Had increased sales by 40%
- Managing phone calls. Had managed 20 phone calls daily.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
- Resolved customer problems and complaints.
Vet Nurse
Auckland Vet Centre
Takanini
02.2018 - 09.2019
- Administering medication (oral, topical, injections, ocular, otic).
- Monitoring animal vitals, following medical procedure.
- Computer knowledge, written and verbal skills. (using Microsoft)
- Accurately monitoring anaesthesia
- Preparing and cleaning up surgery. (General house keeping)
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted senior staff with performing basic exams and tests, including blood analyses and physical assessments.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Processed new patients and updated client records with key information using registration systems
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Processed financial transactions for clients.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
Animal Care Attendant
Fairfield Pet Lodge
Clevedon Kawakawa
03.2017 - 06.2019
- General cleaning of dog kennels, cat housing and small animal housing, reptile enclosures.
- Handling dogs, cats, reptiles, birds and small animals.
- Performed computer work (emails, record keeping and scheduling appointments)
- Cash handling and Eftpos.
- Feeding and grooming dogs, cats, reptiles, birds and small animals.
- Providing routine daily care and physical health checks for all animals.
- Training and interviewing workers for potential employment.
- Check and ensure vaccinations are up to date.
- Managing small group of employees.
- Increased retail and customer service experience.
- Build personal connections with all customers.
- Handling of inventory and transportation of animals.
- Administered medications to animals in treatment and documented changes in condition.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Providing enrichment to all animals.
Animal Caretaker
Bunny Sitter's
Papatoetoe
05.2016 - 03.2017
- Cleaned and disinfected rabbit hatches and litter trays.
- Fed and provided clean water.
- Handled rabbits and guinea pigs.
- Bonded rabbits.
Education
Bachelor of Science - Animal Management And Welfare/ Biodiversity
Unitec Institute of Technology
Auckland, AUK2021
Diploma - Veterinary Nursing
Unitec Institute of Technology
Auckland, AUK2020
Level 4 Animal Management and Welfare Certificate: - Animal Technology
Unitec Institute of Technology
Auckland, AUK2019
Associate of Applied Science - Vet Nursing Assistant
Otago Polytechnic
Otago2018
Level 3 Animal Care Certificate: 2017 Otago polytechnic- Dunedin - Animal Care
Otago Polytechnic
Otago2017
Level 1, 2 and 3 of NCEA -
Manurewa High School
Manurewa2016
Skills
- Full clean divers license
- Illness and Injury Detection
- Verbal and Written Communication
- Investigations Management
- Documentation and Recordkeeping
- Human Safety
- Communications Strategies
- Critical Thinking
- Compassionate Care
- Schedule Management
Additional Information
References:
Lennie Vickery. Animal Management Officer Senior for South Auckland
Mobile: 021 022 96370. Email address: lennie.vickery@aucklandcouncil.govt.nz
Georgia Whitburn. The Auckland SPCA. Feline and Small Animal Team Leader.
Mobile: 027 263 9128. Email Address: georgia.whitburn@spca.nz
Marina Salloum. The Auckland SPCA. Feline Team member.
Mobile: 022 533 7380. Email Address: marina.salloum@spca.nz
More available on request.
Certification
First Aid Certificate in Human aid and Animal aid.
Dog Control Act Warrant
Local Government Act Warrant
Timeline
Animal Management Officer
Auckland Council
11.2022 - 07.2023
Animal Shelter Officer
Auckland Council
11.2021 - Current
Animal Care Attendant
The Auckland SPCA
11.2019 - 10.2021
Sales Assistant
R&R Doors
07.2019 - 12.2019
Vet Nurse
Auckland Vet Centre
02.2018 - 09.2019
Animal Care Attendant
Fairfield Pet Lodge
03.2017 - 06.2019
Animal Caretaker
Bunny Sitter's
05.2016 - 03.2017
Bachelor of Science - Animal Management And Welfare/ Biodiversity
Unitec Institute of Technology
Diploma - Veterinary Nursing
Unitec Institute of Technology
Level 4 Animal Management and Welfare Certificate: - Animal Technology
Unitec Institute of Technology
Associate of Applied Science - Vet Nursing Assistant
Otago Polytechnic
Level 3 Animal Care Certificate: 2017 Otago polytechnic- Dunedin - Animal Care
Otago Polytechnic
Level 1, 2 and 3 of NCEA -
Manurewa High School