Ashlee Kellock
Tootgarook,VIC
Summary
Professional and knowledgeable Administration Team Member with 8 years of experience in an administrative/customer facing role. Highly efficient in planning, problem-solving, handling of day to day tasks and general administrative duties.
Overview
2
2
years of professional experience
Work History
Pensions Officer and Office Support
Mornington Peninsula Shire
11.2022 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service. E.g Creating an online application form for clients to utilise
- Managed filing system, entered data and completed other clerical tasks for whole department.
- Managed phone and email correspondence.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Portfolio Manager
Woodards Estate Agents Formally Granger
04.2021 - 11.2022
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Promptly responded to tenant concerns for over 150 properties.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Communicated with landlords regarding building and tenant issues.
- Scheduled outside contractors for major maintenance issues.
- Carefully screened tenancy applicants, pulling, credit reports and past rental history.
- Compiled maintenance and repair requests for submission to rental department and reached out to local contractors for bid proposals.
- Delivered emergency 24-hour on-call service for tenants with maintenance issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed annual rent calculations using housing database software.
- Kept properties in compliance with local, state and federal regulations.
Education
Diploma - Diploma of Property
Entry Education
03.2022
Skills
- Multitasking and Time Management
- Database Maintenance & new system process management
- Data Archiving
- Customer Care and support
- Shire program knowledge including Tech 1, Merit & building of online forms
- Deadline Adherence
- Cross-Functional Collaboration
- Attention to Detail
- Administrative and Clerical Support
- Maintain Systems
- MS Office
- Recordkeeping and File Management
Timeline
Pensions Officer and Office Support
Mornington Peninsula Shire
11.2022 - Current
Portfolio Manager
Woodards Estate Agents Formally Granger
04.2021 - 11.2022
Diploma - Diploma of Property
Entry Education
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