Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ashlee Knowles

Mount Gambier,SA

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

5
5
years of professional experience

Work History

Barista

Expresso Eatery
02.2020 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Waitress

The Barn Steakhouse
06.2021 - 12.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

St Martins Lutheran College
School
07-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Order taking
  • Cash register operation
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • Food preparation
  • Hospitality service expertise
  • Quality control
  • Latte art
  • Food running
  • Ordering procedures
  • Product displays
  • Smoothie making
  • Table bussing
  • Basic math

Interests

  • Outdoor Recreation
  • Stand-up Paddleboarding (SUP)
  • Camping
  • Kayaking
  • Surfing
  • Scuba Diving
  • Snorkelling
  • Adventure Travel
  • Road Trips

Timeline

Waitress

The Barn Steakhouse
06.2021 - 12.2021

Barista

Expresso Eatery
02.2020 - Current

High School Diploma -

St Martins Lutheran College
Ashlee Knowles