Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

ASHLEE MANZONEY

Perth

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. I Possess skills in resolving customer issues, managing customer relations and providing detailed product knowledge and believe this would contribute to the success of your company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kleenheat Gas
06.2024 - Current
  • Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up
  • Respond to customer requests for products, signup services, and company information
  • Improved customer retention rates through excellent relationship management and targeted sales initiatives
  • Provide general payment assistance including invoice extensions and refunds
  • Key Achievements - Continuously seeking feedback to improve performance goals and meet KPI targets

Hardship and Customer care

Pioneer Credit
05.2023 - 06.2024
  • Manage a large portfolio base in line with applicable regulations,guidelines and compliance
  • Identify and assist vulnerable customers with Hardship Variations
  • Communicate with external support and third parties on behalf of the client
  • Negotiate repayment plans and discounted settlements to generate revenue and finalize outstanding matters
  • Key Achievements – Recognition from third parties to identify outstanding customer service and providing assistance to their client.

Customer Service Representative

Alinta Energy
02.2022 - 05.2023
  • Utilization of billing systems and sales platforms
  • Onboarding and up-selling of current market energy plans
  • Identify and refer vulnerable customers for Hardship reviews and payment assistance
  • Present existing and prospective customers with valuable service or product information to aid in decision-making with other competitors
  • Key Achievements – Managing de-escalation techniques for challenging conflict and resolution.

Debt collection Solutions specialist

Pioneer Credit
10.2020 - 02.2022
  • Manage a large portfolio base in line with applicable regulations, guidelines and compliance
  • Use of internal third party databases to collect and locate customer information
  • Locate customers via contact through third parties
  • Negotiation of repayment plans and discounted settlement options to finalize outstanding matters
  • Key achievements - Use of negotiation skills to generate monthly revenue KPI's and contribute to business revenue

Customer Service Officer

Adecco (Services Australia)
09.2019 - 10.2020
  • Assist customers to report income and earnings
  • Calculation and generation of overpayments from incorrectly reported income and earnings
  • Access and issue Medicare cards and immunization records
  • Assess eligibility for Australian Government Bushfire Relief payments
  • Key Achievements- Recognition of positive influence to the team with an Employee of the Month award

Skills

  • Computer Literacy
  • Negotiation
  • Attention to detail
  • Time Management
  • Complaint Handling
  • Team Player
  • Ability to work autonomously

Certification

  • First Aid
  • Cert III in Pathology for Blood and Alcohol collection
  • Basic Barista Course
  • Cert III in Automotive Panel and Paint
  • Cert III in Hairdressing

References

Mikeeley W - 0438154976

Bradley Vinci - 0428333729

Timeline

Customer Service Representative

Kleenheat Gas
06.2024 - Current

Hardship and Customer care

Pioneer Credit
05.2023 - 06.2024

Customer Service Representative

Alinta Energy
02.2022 - 05.2023

Debt collection Solutions specialist

Pioneer Credit
10.2020 - 02.2022

Customer Service Officer

Adecco (Services Australia)
09.2019 - 10.2020

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ASHLEE MANZONEY