Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ASHLEE MARKS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Virgin Australia
06.2023 - Current
  • I am currently employed with Virgin Australia at Gold Coast Airport as a Customer Service Agent
  • During my time here I have been sent to Perth airport to assist in the Virgin terminal and do a range of other jobs which include working in the Virgin lounge and relief supervise when needed.
  • Maintain a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Effectively manage escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Utilize strong problem-solving skills to quickly identify and address customer issues.

Home Care Worker

UPA
01.2021 - 01.2023
  • During my time as a home care worker I completed my certificate 3 in aged care while working as a full time employee
  • My role here included assisting clients in their day to day life
  • I built strong bonds and relationships with clients to provide a stable and supportive system
  • Reviewed written care plans, executed instructions and documented services.
  • Assisted patients in meeting nutritional needs through meal planning, grocery shopping assistance, special dietary accommodations, and feeding support when necessary.
  • Aided in clients'' recovery processes through effective communication with healthcare professionals regarding care plans and progress updates.

Hospitality worker

McDonald's
01.2018 - 01.2021
  • During my time here i learnt how to deal with tough situations with customers using a range of different skills, understood time management and learnt how to correctly approach and speak to customers
  • I learnt a range of different language skills and how to work in an environment under pressure
  • Helped customers navigate self-service platforms and mobile applications for optimal service
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Trained new staff members on proper customer service and hospitality policies.
  • Attended training and followed procedures to meet service standards.

Education

High School Diploma -

Banora Point High School
Banora Point, NSW

Skills

  • Strong problem solving and communication skills
  • Excellent time management and safe work practices
  • Effective communicator, leader and problem solver who builds teamwork and thrives in high performance environments and possesses initiative to exceed goals
  • Efficient flexibility and strong attention to detail

Accomplishments

  • Recognized by supervisors and colleagues for excellent customer service and customer care
  • Range of different skills and strengths to contribute to the team

Timeline

Customer Service Agent

Virgin Australia
06.2023 - Current

Home Care Worker

UPA
01.2021 - 01.2023

Hospitality worker

McDonald's
01.2018 - 01.2021

High School Diploma -

Banora Point High School

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ASHLEE MARKS