Ashlee Murray
Sydney,NSW
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Focused Receptionist with 1 year of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gym Coach/Receptionist
EGA
2023.02 - 2024.01
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Scheduled and confirmed appointments.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Adhered to company policies and procedures while providing excellent customer service.
Team Leader
KFC
Sydney , NSW
2021.12 - 2023.02
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Developed strategies for problem solving and conflict resolution among team members.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Our Lady Of The Sacred Heart College
2022-12
Skills
- Exercise Programming
- Physical Education
- Enforcing Rules and Expectations
- Scheduling
- Positive and Professional
- Verbal and Written Communication
- Schedule Management
- Multitasking and Prioritization
- Client Service
- Team Supervision
- Teamwork and Collaboration
- Goal Setting
- Issue Resolution
- Team Motivation
Certification
- Intermediate/Beginners coaching course completed
Timeline
Gym Coach/Receptionist
EGA
2023.02 - 2024.01
Team Leader
KFC
2021.12 - 2023.02
Our Lady Of The Sacred Heart College
- Intermediate/Beginners coaching course completed
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