Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashlee O'Connell

Kelso,Queensland

Summary

I am a motivated customer service professional with with five years experience in fast paced environments with the capability of building dynamic relationships and retaining clients. I am also highly effective in coaching peers in the workplace while also demonstrating exemplary communication skills.

Overview

3
3
years of professional experience

Work History

Waitress Supervisor

Cafe 63
05.2024 - Current
  • Managed table turn-over rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.

WAITRESS

Blaxland Inn
11.2021 - 03.2024
  • Answering phones and booking reservations, Greeting customers and making conversation, Explaining specials and food options, Taking orders and transferring to electronic system, Serving food and ensuring customers are attended to, Preparing coffee when required, Taking payments and receipting, Clearing and resetting tables

KITCHEN HAND/FOOD PREPARATION

Blaxland Inn
06.2021 - 11.2021
  • Washing dishes, Food preparation, Clearing and resetting tables when required

Education

Singleton High School
01.2022

Provisional 2 Drivers License

Skills

  • Adaptability
  • Positive attitude
  • Conflict resolution
  • Problem-solving
  • Customer service
  • Excellent communication
  • Time management
  • Attention to detail

References

  • Emma Hillebrand, Family Friend, 0433 632 200, emma.hillebrand@gmail.com
  • Kim Lundy, Family Friend, 0429 995 538, kim@intakt.com.au
  • Josh Presbitero, manager at Cafe 63, 0421 011 421
  • Tejay Southwell, Supervisor at Blaxland Inn, 0455 293 874

Timeline

Waitress Supervisor

Cafe 63
05.2024 - Current

WAITRESS

Blaxland Inn
11.2021 - 03.2024

KITCHEN HAND/FOOD PREPARATION

Blaxland Inn
06.2021 - 11.2021

Singleton High School

Provisional 2 Drivers License

Similar Profiles

CREATE PROFILE
Ashlee O'Connell