Ashlee O'Connell
Townsville,QLD
Summary
Seasoned Lead Barista known for high productivity and efficient task completion. Skilled in coffee preparation, customer service management, and inventory control. Excel at teamwork, communication, and adaptability, ensuring smooth operations and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Lead Barista
Daily Grindz
Townsville, Queensland
10.2024 - Current
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Ordered supplies, equipment and ingredients as needed.
- Reviewed daily financial reports for accuracy before submitting them for approval.
- Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
- Addressed and resolved customer concerns to maintain brand loyalty.
Waitress Supervisor
Cafe 63
Townsville, Queensland
05.2024 - 09.2024
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Resolved customer complaints in a timely manner with professionalism.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Assisted bartenders when needed during peak hours or when short staffed.
Waitress
Blaxlands Inn
Hunter Valley , New South Wales
11.2021 - 03.2024
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Singleton High School
Hunter Valley01-2022
Skills
- Conflict handling
- Supply ordering
- Guest service
- Team management
- Calm under pressure
- Excellent communication
- Teamwork and collaboration
References
References available upon request.
Timeline
Lead Barista
Daily Grindz
10.2024 - Current
Waitress Supervisor
Cafe 63
05.2024 - 09.2024
Waitress
Blaxlands Inn
11.2021 - 03.2024
Singleton High School
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