Ashlee Rankin
Crestmead
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Administration Officer Trainee
Bundaberg Regional Council
03.2023 - 11.2023
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Party Host
TEEG Australia
03.2024 - Current
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Led creative games and activities to engage and entertain guests during events.
- Decorated and set tables in accordance with party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Addressed and resolved any guest concerns promptly, maintaining positive atmosphere at all times.
Barista
The Shed Cafe
12.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Diploma of Nursing - Nursing
TAFE Queensland
Loganlea, QLD12.2025
HLTAID011 - Provide First Aid - First Aid
TAFE Queensland
Loganlea, QLD09.2024
HLTAID009 - Provide Cardiopulmonary Resuscitation - CPR
TAFE Queensland
Loganlea, QLD09.2024
Certificate III in Business Administration - Business Administration
TAFE Queensland
Bundaberg, QLD11.2023
High School Diploma -
Kepnock State High School
Bundaberg, QLD11.2022
Skills
- Adaptable Nature
- Conflict Management
- Attention to Detail
- Customer Service
- Time Management
- Administrative Support
- Computer Skills
- Data Entry
- Computer Proficiency
- Verbal Communication
- Microsoft Word
- Critical Thinking
References
Tania Joseph
Assistant Manager
Neighbourhood Store
Phone: 0458 175 902
Relationship: Former Supervisor
Jade Bristow
Senior Employee
Neighbourhood Store
Phone: 0411 163 750
Relationship: Former Colleague
Timeline
Party Host
TEEG Australia
03.2024 - Current
Barista
The Shed Cafe
12.2023 - 03.2024
Administration Officer Trainee
Bundaberg Regional Council
03.2023 - 11.2023
Diploma of Nursing - Nursing
TAFE Queensland
HLTAID011 - Provide First Aid - First Aid
TAFE Queensland
HLTAID009 - Provide Cardiopulmonary Resuscitation - CPR
TAFE Queensland
Certificate III in Business Administration - Business Administration
TAFE Queensland
High School Diploma -
Kepnock State High School
Similar Profiles
Lorena RavaloLorena Ravalo
Customer Service Officer in Call Centre and Service Centres at Bundaberg Regional CouncilCustomer Service Officer in Call Centre and Service Centres at Bundaberg Regional Council
Darcy BagleyDarcy Bagley
Mower Operator at Bundaberg Regional CouncilMower Operator at Bundaberg Regional Council
Zoe ParkerZoe Parker
Event Assistant at Gladstone Regional CouncilEvent Assistant at Gladstone Regional Council