Ashlee Rankin
Crestmead
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Administration Officer Trainee
Bundaberg Regional Council
2023.03 - 2023.11
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Party Host
TEEG Australia
2024.03 - Current
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Led creative games and activities to engage and entertain guests during events.
- Decorated and set tables in accordance with party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Addressed and resolved any guest concerns promptly, maintaining positive atmosphere at all times.
Barista
The Shed Cafe
2023.12 - 2024.03
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Diploma of Nursing - Nursing
TAFE Queensland
Loganlea, QLD12.2025
HLTAID011 - Provide First Aid - First Aid
TAFE Queensland
Loganlea, QLD09.2024
HLTAID009 - Provide Cardiopulmonary Resuscitation - CPR
TAFE Queensland
Loganlea, QLD09.2024
Certificate III in Business Administration - Business Administration
TAFE Queensland
Bundaberg, QLD11.2023
High School Diploma -
Kepnock State High School
Bundaberg, QLD11.2022
Skills
- Adaptable Nature
- Conflict Management
- Attention to Detail
- Customer Service
- Time Management
- Administrative Support
- Computer Skills
- Data Entry
- Computer Proficiency
- Verbal Communication
- Microsoft Word
- Critical Thinking
References
Tania Joseph
Assistant Manager
Neighbourhood Store
Phone: 0458 175 902
Relationship: Former Supervisor
Jade Bristow
Senior Employee
Neighbourhood Store
Phone: 0411 163 750
Relationship: Former Colleague
Timeline
Party Host
TEEG Australia
2024.03 - Current
Barista
The Shed Cafe
2023.12 - 2024.03
Administration Officer Trainee
Bundaberg Regional Council
2023.03 - 2023.11
Diploma of Nursing - Nursing
TAFE Queensland
HLTAID011 - Provide First Aid - First Aid
TAFE Queensland
HLTAID009 - Provide Cardiopulmonary Resuscitation - CPR
TAFE Queensland
Certificate III in Business Administration - Business Administration
TAFE Queensland
High School Diploma -
Kepnock State High School
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