Ashlee Rex
Wauchope,NSW
Summary
Motivated by reaching goals and gaining satisfaction from chipping away at the workload i have had great success in my current and previous roles. My Customer Service Skills have grown immensely over the years and i have great confidence in communicating with both internal and external members.
My knowledge of Technology has proven handy in my ability to pick things up quickly including Complex Programs and Computer Systems.
I enjoy working within a Team and have enjoyed doing so both face to face and via online systems in my current role.
Overview
7
7
years of professional experience
Work History
Scheduler
Uniting
Port Macqaurie , NSW
06.2020 - Current
- Working within a team, both face to face and via online systems to service a large scale area including the Mid North Coast, New England and as far up as QLD.
- Receiving inbound calls and making outbound calls of up to 70+ per day
- Handling sick leave and liaising with Clients to cover Services in a timely manner
- Insuring my own work email as well as our general enquiries email is checked often and emails actioned
- Responding to requests from peers by a set due date
- Covering 2000+ Client Services per Fortnight
- Keeping file notes up to date and communicating previous notes to Clients and Staff to help assist with enquiries
- Demonstrating the ability to work independently and taking intuitive to complete tasks without the need for direction from the Senior Workforce
Community Support Worker
Uniting
Coffs Harbour & Port Macqaurie , NSW
02.2018 - 06.2020
- Helping the Aged in their own homes with Personal Care, Domestic Duties, Shopping etc
- Transferring from the Coffs Harbour Area to Port Macquarie in November 2018 where I was promoted to Healthy Living for Seniors Coordinator
- Learning complex programs to assist with my role
- Running a Day Program for Seniors which involved planning daily activities, keeping up to date records and documentation
Community Support Worker
Feros Care
Coffs Harbour, NSW
01.2015 - 01.2016
Administrative Assistant
NIS Communications
Coffs Harbour, NSW
09.2014 - 01.2015
- Answering customer phone calls and responding to emails
- Data entry
- Preparation and filing of documents - insuring all required fields are filled
- Preparation and distribution of work tickets
- General Admin duties
Customer Service Attendant
Subway
Coffs Harbour, NSW
08.2013 - 11.2014
- Preparing orders in a timely fashion
- Opening and Closing of the store
- Handling money and balancing a till
- Merchandise display and up selling
- Customer Satisfaction Mangement
Education
High School -
John Paul College
Coffs Harbour, NSWHigh School Certificate -
Coffs Harbour Senior College
Coffs Harbour, NSW2014
Skills
-Ability to Retain Information
-Great Customer Service Skills
-Works Well Under Pressure in a Fast Paced Environment
-Ability to Prioritize and Multitask
-Advanced Computer Skills and Technical Knowledge
-Reaching Goals and Completing Tasks by Deadlines
References
Nicole Keillor
Senior Support Advisor Uniting Port Macqaurie
nkeillor@uniting.org
0427864830
Julie Allso
Team Leader Uniting Nambucca/ Coffs Harbour
jallso@uniting.org
0422987288
Timeline
Scheduler
Uniting
06.2020 - Current
Community Support Worker
Uniting
02.2018 - 06.2020
Community Support Worker
Feros Care
01.2015 - 01.2016
Administrative Assistant
NIS Communications
09.2014 - 01.2015
Customer Service Attendant
Subway
08.2013 - 11.2014
High School -
John Paul College
High School Certificate -
Coffs Harbour Senior College