Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

ASHLEE ROBB

Lakelands,WA

Summary

I have over 9 years of experience in the Tourism & Travel industry displaying highly levels of exceptional customer service and working as part of a team; my careers have also extended to both Local Government and Mining.


I pride myself with an extremely high work ethic and give 100% to everything that is required of me and my role.

Overview

13
13
years of professional experience

Work History

Stay at Home Mum

Myself
05.2023 - Current

Project Administrator

BJ Catalano
11.2022 - 05.2023
  • process weekly timesheets identifying any discrepancies and enter accurate payroll data
  • provide effective admin support to the team
  • working with contract timelines and effectively prioritise duties to meet deadlines
  • assist in creation of reports
  • respond to information requests from subcontractors and suppliers
  • raise purchase requisitions, process goods received notes/delivery dockets and monitor rejected invoices, in accurate accruals and costs
  • maintain accurate records and registers

Dump Truck Driver

Pit N Portal Mining
08.2022 - 11.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Hauling iron ore.

Executive Assistant

Harvey WA, Shire of Harvey
06.2021 - 07.2022
  • Manage CEO and Councillor’s daily calendars
  • Highly confidential
  • Coordinating travel needs
  • Overcome customer complaints
  • Manage purchase order approvals
  • Manage Council Meeting refreshment needs
  • Adapt to change
  • Working under high pressure situations
  • Prioritise daily tasks
  • Organise and run Citizenship Ceremonies
  • Organise and run annual events
  • Exception communication skills
  • Accepting and making phone calls and emails on behalf of the CEO
  • Scheduling meetings and booking meeting rooms
  • Prepare agenda and take minutes for executive meetings

Travel Consultant

Flight Centre
09.2017
  • Recipient of multiple awards for top consultant
  • Promoted within 10 months of employment
  • Assist clients with their travel needs; business or pleasure
  • Overcome customer complaints
  • Delivering exceptional customer service daily
  • Cash handling experience
  • Reconcile Accounts
  • Working well under pressure
  • Complete multiple tasks efficiently
  • Work well in a team environment & individually
  • Effective Communication skills
  • Adaptable to change

Cafe Waitress

Bunbury, Corners on King
04.2017 - 09.2017
  • Table service
  • Meeting & Greeting customers providing exceptional customer experience
  • Assisting kitchen hand
  • Bookings & Enquiries
  • Cleaning of restaurant before and after operating hours

Travel Consultant

Cairns, STA TRAVEL
06.2016 - 04.2017
  • Constructing & designing complex Australian holiday packages
  • Delivering exceptional customer service
  • Cash handling experience
  • Working well under pressure
  • Complete multiple tasks efficiently
  • This was short term employment with STA Travel as I re-located to WA

Reservation Clerk / Operations Clerk / Coach Coord

Down Under Tours Cairns
01.2011 - 06.2016
  • Coordinator simultaneously
  • Customer travel recommendations
  • Liaising with Tour Desk Operators in a professional manner
  • Sales Experience
  • Reconciling Accounts
  • Private Coach/Charter Quoting/Bookings
  • Co-ordinating of daily coaches schedules
  • Maintaining Rosters and Manifests
  • Working in stressful situations and under extreme pressure I started at Down Under Tours whilst completing my school based apprenticeship/ Cert III Tourism
  • Once I completed year 12, I was offered a full time position which I accepted
  • I was seen as an asset to the company during the 5 years, as I had excelled in most areas.

Education

Certificate IV Customer Engagement -

Flight Centre
Bunbury, WA
2020

Certificate III Customer Engagement -

Flight Centre
Bunbury, WA
2019

Certificate III Tourism -

St Monicas’s College
Cairns, QLD
2012

Certificate II Information Technology -

St Monica's College
Cairns, QLD
2012

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2007

Skills

    Communication Skills

    Organisational Skills

    Time Management

    Working under pressure

    Excellent Work Ethic

    Exceptional Customer Service

    Computer Skills

    Reservations and ticketing

    Inbound phone call handling

    Understanding Customer Needs

References

Martin Wilson

Supervisor | Pit N Portal 0407 043 560


Kourtney Williams

Governance and Strategy Manager | Shire of Harvey 9729 0300


Keith Julian

Team Leader | Flight Centre 0450 655 796


Russell Green

Cafe Owner | Corners on King cornersonking@gmail.com


Erin Simpson

HR | Down Under Tours

07 4047 9097

erin.simpson@downundertours.com

Awards

Top 10 Consultant | Flight Centre | 07th July 2019

Timeline

Stay at Home Mum

Myself
05.2023 - Current

Project Administrator

BJ Catalano
11.2022 - 05.2023

Dump Truck Driver

Pit N Portal Mining
08.2022 - 11.2022

Executive Assistant

Harvey WA, Shire of Harvey
06.2021 - 07.2022

Travel Consultant

Flight Centre
09.2017

Cafe Waitress

Bunbury, Corners on King
04.2017 - 09.2017

Travel Consultant

Cairns, STA TRAVEL
06.2016 - 04.2017

Reservation Clerk / Operations Clerk / Coach Coord

Down Under Tours Cairns
01.2011 - 06.2016

Certificate IV Customer Engagement -

Flight Centre

Certificate III Customer Engagement -

Flight Centre

Certificate III Tourism -

St Monicas’s College

Certificate II Information Technology -

St Monica's College

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